FreddyVegas Casino - general discussion (page 2)

The casino didn’t told you the money has been sent, I told you that. What if I didn’t told you that? You had to investigate already. So because I’m honest I have to wait another 2 weeks. And like you said its already 3 weeks now. And the casino is lying 2 times, first about the reason and second about paying, they told to pay in 3 days its now more than 9 days. Those are not opinions but facts that are proven.

I won't repeat it all again. Please acknowledge what I explained. The complaint is mainly about providing important information, what is so special about the fact you shared an associated email providing information about the money, or rather, that the refund has been issued? This is a standard part of the complaint.

But I will try to get some insight into this case, ok? I understand that it must feel weird. Will get back to you as soon as I get to the bottom.

I caught Petronelka (Head of the Complaint Team) Your complaint will be checked out on Monday; please expect an update.

Have a nice weekend!

why does this casino still have a 6.8 out of 10 after all that has happened???

Hi, as far as I can see, the casino contacted us and claimed the issue has been resolved. Then you confirmed it later on in the complaints section. What's the issue then? Do you think we should punish the casino by lowering the rating anyways? That's not how it works. You can read more about how we approach player complaints here.

Site is a scam cancelled my withdrawl of $400 due to a you not being able to raise the bet during bonus even though I didn't raise my bet untill id passed the playthrough and just canceled my withdrawl and no refund 120 in depisits and just wiped 400 I had won

Hey there. Did I understand correctly that the casino voided the winnings due to a breach of the maximum bet rule? Sorry to hear that. Could it be that the casino considers a bonus fulfilled at the time of the withdrawal request rather than when its wagering has been completed? That's the usual "technical" problem, hence my question.

Is there any hope of getting a 2000e withdrawal to the account? Does the casino have a license? On the website they state that FreddyVegas is licensed and regulated by the Kahnawake Gaming Commission with license number 00966, which was issued on January 17, 2024. I have now made a withdrawal request 2 weeks ago, and the matter has not progressed at all, they have not even asked for Kyc confirmation. And I don't really get answers to emails.

Oh, I'm sorry to see you in such a situation. Well, the last we checked, the casino had no license, the customer support turned out to be poor and the chat was even absent completely...

It also seems that their willingness to help resolve problems wasn't very convincing. But still, I suggest you complain. It's a free feature we offer to players in similar situations, which may eventually take some time because casino cooperation is needed for possible resolution, but since it's free for you, I would say there is little to lose.

If you like the idea, you may lodge the request immediately: https://casino.guru/complaints/create 👈

How do you feel about complaining?