Fortune Play Casino - general discussion (page 2)

Hello,

I redeemed a voucher on the "Fortune Play" website and won 4,000 euros.

I also completed the bonus and wanted to withdraw it. After verifying my identity, I received an email three days later stating that I had violated the wagering limit, and all the money is gone. The wagering limit was €5.

I also strictly adhered to the stake limit, but I didn't realize that these €5 applied to the total bet. I thought it was the base bet. So I played "San Quentin 2" with a base bet of €0.20 but a total bet of €9 (because two bonus symbols always appear). I ended up winning €3,800 (I also have a video about it).

I then wrote to support but they only sent me the paragraphs.

Since it really was a misunderstanding and I have otherwise stuck to the stake limits, I wanted to ask if it would be possible to get at least a partial payout as a gesture of goodwill.

I wrote an email to the casino but I doubt they will respond or accommodate me.

Update: I received an email saying that of course there is nothing more they can do.

Best regards

Škalac

So did you bet many times over the max limit?

If so, there is really not much even we could do in such a situation, unfortunately. 🤷‍♀️

We actually helped many players who bet over the limit, but it was really an innocent mistake, you know.

Hello folks!

Does anyone of you have experience with the casino fortuneplay.com?

I'm waiting for a €1,000 withdrawal there, and so far, nothing has happened. I requested the withdrawal on October 19th around 6:30 a.m. I know it can take up to 72 hours, but I wanted to know if anyone has experience with this and whether I can rely on them paying out safely. I haven't had any problems with any dama casino so far, but you never know. I'm grateful for any response.

Hey.

Did the casino ask you to verify your account, or is it not needed?

Also, is there any information in your account regarding your withdrawal?