Fonbet Casino - general discussion (page 2)

Did your VIP status drop by any chance?

That is usually a reason for the limit to go down as well, you know.

They removed my VIP Gold status; I currently have no status anymore as of today, all without explanation. As I said, I can now only withdraw €100 per day and bet a maximum of €10.

It is actually nothing unusual, though.

Whenever a player stops depositing, the VIP level drops.

It should be explained in terms, though. Have you checked that?

Also, may I ask where you found the information about the max limit of €100 per day, please?

They claimed they didn't have to give a reason... I can see it in my payouts.

Hello,

I sent this message to Fonbet to request self-exclusion

Translated:

''Please permanently suspend the account due to gambling addiction. It is very important that the account not be reactivated, even upon request.''

''We can suspend your account at your request. A suspended account no longer allows financial transactions or betting activities. Do you confirm the suspension?''

''I confirm. It should be a complete self-exclusion. In other words, reopening the account must not be possible!''

''We are very sorry to see you go. Your request has already been processed and your account has been closed.''

I submitted a complaint on April 1, which is now marked as "unresolved." The casino's response is that the case is still under review.

The request couldn't have been any clearer, and I don't understand what exactly needs to be reviewed for 7 weeks. They aren't adhering to their own terms and conditions or the deadlines specified therein.

And they don’t need to offer a self-exclusion procedure if it doesn’t accomplish anything anyway.

I mean, mistakes happen, but at least they should own up to them and try to find a solution. Fonbet, on the other hand, just ignores you and string you along.

Hello and thanks for bringing up this horrible experience.

I'm not sure whether we are talking about the same complaint here, but as far as I can see in your account, the complaint against Fonbet has been closed as failed self-exclusion. And it is not under any investigation anymore. The closure was done on the 11th of May.

I appreciate that you also added active casino account observation in the complaint thread. That was a very excellent catch. It's sad the person did not address the complaint.

Did you try to present the situation to its licencing authority, maybe?

Yes, the case was closed because the casino failed to take the necessary steps or conduct an investigation.

The casino representative is also fully aware of the complaint. And since there was no response after 7 weeks, the casino knows they made a mistake. If the complaint had been unfounded or if I had violated the terms and conditions, Fonbet would have responded promptly.

However, if the player is in the right and the casino has violated its own terms and conditions, they simply ignore the complaint. It’s a shame that they usually have the upper hand.

No, I haven’t. I don’t think the CGA would comment on this in any way.

I see. I was trying to express that some casinos do not feel obliged to consider the mediators' suggested fair approach as their, let's say, duty, because duty comes from the official regulator. 🙁

Hence, such problems should not have gone unnoticed, I wager.

But in any case, I do understand it feels like a waste of time on some occasions, and I respect that.