FgFox Casino - general discussion (page 2)

And they said first in line first to come.



5 business later still nothing

I see, so is it that you still have to send some documents to the casino or not ? I suppose that unless you are verified again, you won't be able to withdraw the money. 

However, we give casinos 14 days to process both withdrawals and account verification, so if it exceeds that time, I would think about lodging a complaint. 

In the meantime, I'd check on the withdrawal as you are doing now and see if you eventually get the money or not. 

I will wait, hopefully, for good news. 

This casino is so ridicilious first withdraw the made so many jokes just to avoid paying. Now i made a withdraw on the 27th it's 7 days later and AGAIN still NOT approved. Everytime they say sorry this sorry that but never approve it. How in EARTH did they have this high review, based on what?

The rating is not based on how fast the casino pays the player. But according to the last time we talked, it also took time to withdraw. Apparently, it is the case in this casino that the withdrawals are not the fastest, so I would probably think very carefully before I would continue to play here if you have had this experience twice. Of course you know we are here and if you need help we will try to assist you. 

However, what reason does the casino give you for not giving you money yet ?

I also closed my account already but it's false advertising they offer withdraws within 3 days. The first one took 6 days and now it's 7 days later i contacted them more then 10 times and its STILL NOT approved. It's ridicilious. They said first in first to come and then i said so everybody waits more then 7 days at this moment and they said no. very strange

Hey there.

Not sure what is stated in the terms and conditions, or what has been advertised to you, but frankly, if a delay or technical issues occur, the timeframe is not considered a standard.

And as far as I know, casinos usually state the usual standard withdrawal time. Special circumstances are not in terms and conditions.

But this is just about words, I'm sorry to hear that the casino awarded with an average safety index is experiencing such a delay.

Thank you very much for sharing, I mean it.

⚠️ My Experience with FGFox Casino – Players Beware

I want to share my experience with FGFox Casino because I believe other players should be aware of how this casino handled my situation.

I contacted FGFox on several occasions asking them to permanently close my account. I made it clear that I was struggling with gambling and that I needed my account to be closed. Rather than taking action on my requests, the casino allowed me to continue playing and even encouraged further gambling by offering me bonuses.

Because my account remained open, I continued to gamble and ended up losing a substantial amount of money after I had already asked for my account to be closed.

I decided to take the matter further and submitted a complaint through Casino Guru. I provided them with my correspondence with FGFox as well as evidence of my transactions. Despite this, FGFox failed to respond to the complaint through Casino Guru and did not participate in the process to find a solution.

The communication with FGFox has been extremely frustrating throughout. When speaking to their live chat, I was repeatedly told that my issue belonged to another department and that the person I was speaking to could not assist me. At the same time, my emails were simply left unanswered for weeks.

I am posting this because I want other players to know about my experience before they decide to deposit and play here. If you ever need to stop gambling and ask a casino to close your account, you should be able to expect that request to be taken seriously.

Based on my personal experience, I strongly recommend staying away from FGFox Casino.

Hello, I'm sorry the operator decided not to respond. Let me just add the associated complaint as another layer of shared experience.

The unresolved case is here. 👈

Thank you Radka for sharing the link to the complaint.

Could you highlight my experience/pin it to the top of the list? I really want to warn vulnerable players in this.

Best,

J

Hello, no worries. The review contains all the important facts and numbers. As you can see, this thread name is hyperlinked to the casino review; we do this so that the official casino discussions thread is no more than one click away from the Safety Index page where recent complaints are also shared: