FgFox Casino - Player's account closure request has been ignored.

I would like to file a complaint regarding my experience with FGFOX.

The main issue is that I repeatedly contacted FGFOX and clearly stated that I wanted to close my account because I was experiencing gambling problems. Despite my requests, the casino did not proceed with closing my account and instead repeatedly encouraged me to continue playing on the platform.

I have evidence of multiple email conversations showing that I expressed concerns about my gambling behaviour and requested account closure, while FGFOX attempted to convince me to remain active. After these interactions, I continued depositing and suffered significant financial losses.

I believe the casino failed to act responsibly when a customer explicitly requested account closure due to gambling-related issues. I have all relevant email correspondence and evidence available and would like Casino Guru to investigate this matter and help me find a fair resolution.

The amount provided is a rough estimate of the money lost. I have more pictures of contact with FGFOX support regarding the issue, but there is a limit to the amount of screenshots I can upload. Furthermore I have the necessary bank statements regarding all deposits.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with FgFox Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila