FestivalPlay Casino - general discussion

If you want to discuss anything related to FestivalPlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I recently deposited with this casino and won and now having trouble with my withdrawal Has anyone actually gotten any money from this casino or are they a scam

Hey, from what I've seen, the casino has a pretty low safety rating.

Anyway, what's important is: what exactly are your issues with the withdrawal? What did the casino tell you, and how long have you been waiting? Did you have to verify your account?

Please let me know.

I was actually able to withdraw, the problem with this casino is the fine print. It's understandable that a bonus has a rollover requirement, but at FestivalPlay your own deposit has a 5x rollover, which is why they reject withdrawals.

After completing the rollover, verifying my account, and receiving the deposit within 48 hours, I came out ahead because I was going to withdraw less XD

Hello, the overall experience is quite good, despite the festival-related 5X wagering requirement for deposits, correct?

I honestly could not tell, so maybe if something was not clear or obvious, we can talk more here. 🙂

How long did it take from when you started the withdrawal process until you received your money?

Hey, are you also waiting for a payout when you asking this? 🙂

You can also describe your situation if you want.

I managed to solve it, the process of obtaining the required documentation for account verification (identity, address and bank details) took too long.

After all that waiting and hassle, once I initiated the withdrawal (I did it via Skrill for speed), it took Festival Play two business days to pay. Thankfully, they did pay. But they charged me a commission on the total withdrawal amount. About 60,000 CLP, approximately 60 USD. The good thing is I managed to get that money out.

Hey, let me say that I'm glad to see you managed to resolve the withdrawal. In my opinion, the fee you mention is truly a bit higher, so thanks for mentioning it. Do this casino have such a fee stated in the rules, maybe? I guess it was a percentage, but that's just a guess. Still, kind of unexpected, I reckon.

2 days

It's an 8% commission after making the first withdrawal within 30 days, or at least that's what they told me in the email.

The truth is, if it's too high, I'll close my account once they deposit my money.

I believe I just approved the associated user review; 8% commission is not somethign one would overlook. It's great you reached out and shared this for the sake of others.

Hello, yesterday I played on this platform and won 600,000 CLP. When I tried to withdraw, it asked for my ID, address verification, and bank details. After uploading all the information, it showed as "WITHDRAWAL PENDING." I should mention that I submitted the withdrawal request on September 18th at 10:57 PM, and today, September 19th, the website is down. However, the last time I had access, the withdrawal was still pending. Could this be a scam? I've sent many emails but haven't received a response, and the website is still down. This is the first time something like this has happened to me on a platform. Has anyone had a similar experience?

Hi. I know it can be worrying when something like this happens, but sometimes it can simply be caused by basic maintenance or a temporary technical issue. That doesn’t necessarily mean that’s what happened here, of course.

I tried opening the casino myself and the website worked normally for me. Could you please let me know whether you can access it normally today as well, or if you’re still having the same problem you had two days ago?

As for the verification, you’ll most likely need to complete that before you can withdraw your money. The casino does have a rather low Safety Index, so I’d definitely be a bit cautious and wouldn’t rule out further complications, but I also don’t want to assume the worst before we see how things develop.

So for now, let me know whether you can access the casino again and whether anything has changed with the verification.

I've tried countless times, through numerous emails and chats with FestivalPlay, to have my casino account permanently closed because I'm having gambling problems. However, they don't respond and offer no solution. I've been trying to report them for weeks now, but there are no organizations where I can report these practices that violate self-exclusion rules. Don't play at that casino.

Hello, I'm really sorry for what you've been through, and thank you for sharing this negative experience on the forum. Thanks to you players with, let's say, "less healthy habits" being warned, I'd say.

Maybe for better context, does this specific casino offer concrete steps described in the terms and conditions, which, at the same time for some reason, are not working? Or is it just that there is no clear route at all?

Now that I'm thinking about it, it's probably more concerning to have those steps listed but nonworking when the need arises.