Felix Spin Casino - general discussion (page 2)

You cannot ignore my complaint without verifying that what I wrote is true.

Also in the history that I sent to the complaint the balls won are all in green. If there had been a loss, they would be written in red .... the bet greater than the amount you have can be made. And if you want proof I can send you the example of the 40 cents that I played on plinko 2 by placing 50 balls of 10 cents: that is, cost 5 euros ... less than the 40 cents that I had ...

Hello,

first of all, your complaint is not ignored. Let me help you understand the consecutive time period:

"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days."

Feel free to consult the timer any time you like:

I also suggest you read the instructions 👈👈👈to avoid another unexpected surprises.

Secondly, I have never heard about any player being able to bet over the current balance. Rest assured the mediator will investigate the events. Plinko is a sort of special game in the way the mechanism works, so don't worry; here on the forum we have no objection to believing you. We are here to help you, which also means a lot of questions and active cooperation, so please be patient.

Hi, that's exactly right. And you can see it from the fact that I only had 75 euros as a bonus. So my bet of 70 10-euro balls even exceeded the bonus.

They only take 5% of the winnings from plinko 2 in the bonus.

So the numbers add up. Their bonus, without me activating it, went up to 128 euros. My balance at ZERO.

There was a win of 1106.5 eur and I did all the math. The big problem is that they put the win in their bonus which only took 5% of the win. And from 75 eur it went up to more than 128 eur.

So if you do the math, you can bet more than the amount you have.

I'm doing it now with their bonus and I won... but it's a shame that they only take 5% of the winnings and it's a shame that even if the bonus balance becomes a real balance and you win for example 1000 euros... they will always give you 50 euros.

And unfortunately these things are discovered only when you play at casinos. And I have played at many casinos: Supa, Friday roll, Gran club, Casinia, and several others: NEVER HEARD THAT IF YOUR VOUCHER BECOMES REAL BALANCE ANY AMOUNT YOU WIN THEY WILL ONLY GIVE YOU 50 EUR.

I thought all casino policies were the same.

I also repeat, the bet of 70 10-balls also exceeded the included bonus balance which was only 75 euros.

If you say you can't bet more than you have... how come there was a win and the money ended up at 5% in their bonus?

Explain it to me.

So you can bet more than you have. Because while the balls are falling you already start to win ... and simply if you do not reach the amount you bet in this case 700 eur, the game stops ....

The problem is that my game did not stop because the first balls have already started to win and have reached all 70: 1106.5 euros which minus the 700 bet makes 406.5.

Their bonus that they activated themselves, took 5% of the winnings and my real balance at ZERO.

Here is an example of a screenshot of the Felix Spin casino history from February 12th.

After my game of plinko2 of 70 balls of 10 eur, there was the win. In fact above the balance is 128 eur and it is their bonus, which from 75 eur has risen to 128 eur and my deposit balance equal to zero.

Thank you for all the explanation.

We have to leave it to our complaint team to investigate now, though.

I just hope for the best result for you, of course.

I have two active bonuses and I can't play

Have you tried to contact the casino support?

They should be able to help.

What exactly is the issue that you are unable to play?

I just won 50 euros from Felix Spin. This is my 4th time. The other 3 times I lost everything... Now I put in 80 and just withdrew 130.

Glad to see that Lady Luck has shown you her smile. 🙂 Hope you get out from red numbers soon.