Felix Spin Casino - general discussion

If you want to discuss anything related to Felix Spin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Is this casino available for Indian user?

According to our information it is, but always make sure to read the terms, or even contact the support regarding this.

Are you considering playing there?🤔

Yes, apparently

Feel free to let us know how you did there. 🙂

Apparently, I loved the casino. Had a lot problems but unlike other casinos this casino helped a lot and fixed my problems within days. I managed to win quite a bit and the withdrawal (crypto) came in a few hours. It has a wide range of slots to play too. Overall it's a 9/10 for me

I'm really happy about that. Feel free to write a user review for the casino, I think it could be useful and insightful for other players.

Anyway, what problems did you have to solve?

I deposited money there and the money was debited but never arrived in my gaming account. Support is not helping even though I have submitted all the documents. Scam Casino

Hi, it happens from time to time that players encounter such problems. I always recommend them to contact the payment provider first to see if everything went well on your side. If so, did you also send the casino a receipt that everything was fine? While it's not pleasant and I understand your frustration, it's hard to do anything in these cases and you'll probably have to wait and see how it plays out.

If there is any new info, I'll be here. 🙂

Casino fraud and scam doesn't smell right to me, they close my account without explanation

Hi,

Does it come out from the blue sky?

What were the key things you had previously discussed with them?

I always find it quite weird, hence the curiosity.

No topics discussed.

Is this a normal response from a casino?

If these are their rules, then they should keep them and not take advantage of the players. I think the level should be lowered a lot.

Nothing at all?

Well, I would not call something like this to be a common response at all. In my opinion, the casino, for an unknown reason, applied the term "we reserve the right to close anyone's account without prior notice,..."

Does that seem like a likely scenario?

A perfect, well nothing is right, abusive clauses are defended here, I assure you that this screenshot that was sent has been the only exchange of words that I have had with this casino, this is abusive and it is not normal and if then a casino applies very abusive clauses to the players and they are defended, players from all over the world enter the casinos and they will see what they do, there are no rules or laws for them.

And I don't care because I didn't have any money inside, but there are many who stay, or rather, they steal money from their players.

I agree with you and if you spot any other player with a similar problem, help him out by recommending the complaint process.

Casinos may think whatever they want but it does not mean it was fair.

My only and only thing I can do is advise that you never, ever, ever enter this casino even to see its home page

Obviously I completely understand why you wrote that but if anything, you can send the players here.😕

Felix spin is a scam casino and I have evidence of it that I have experienced.

First of all they don't do like other casinos when it comes to the bonus.

I deposited 100 euros and they gave me 75 euros for the second deposit.

The bonus is activated automatically when you lose your deposit. While for other casinos you are the one who finishes your deposit you can go to the "available bonuses" page and activate the casino bonus.

Their method is a scam method.

I'll explain why.

I had a credit of my real balance of about 350 eur won from 100 eur deposit I made.

The last game I played was with plinko2. In this game you can make a bet of a group of balls and each ball with the value you choose.

I bet 70 10 euro balls even though I had a lower balance (with plinko you can do it, I have proof). I chose the respin options. So certain balls fell in the respin which would be a WIN, that is, the 10 euro ball falls again and you don't pay for it.

In the end I won 1106 euros with a bet of 700.

So in total in my real deposit I should have had a winnings of 1106-700=406 euros.

In the history of this Felix spin the bets are seen for each single ball, even respins that are not SPECIFIED ... and you do not see the real balance you had before the bet. Something that is seen in the history of almost all casinos. You see the balance you had before the game and the one you have after. IN EVERYONE.

The win on plinko is seen when ALL the balls you bet have fallen. The win and loss of a single ball is not seen.

Instead, they entered every single ball in the history and, without waiting for the end of my bet, they automatically activated the bonus and dropped a quarter of the winnings into their bonus and my real balance equal to zero.

Now I am in the process of complaining because they have opened a ticket that no one knows when will give a response. In fact they are not giving it ... without saying that the customer service gives different answers, some say that I have to wait for an email that never arrives, some say that my balance before playing was already zero and I had played with the bonus, and some say that in the last game I lost everything and the bonus was activated.

In the history the winnings are well marked, given that the amounts are marked in green and not in red which would be the losses.... But they deny it.

Also I want to inform players about their fake bonuses: not only for 75 eur bonus you have to win 2500 eur to make it real balance... but even if you win, they can only give you 50 eur.

That is, if you win with the bonus even 2500 euros and it becomes real balance, you can also win a million... they will always give you a maximum of 50 euros.

A fantastic policy.

I played in other casinos, for example Supa bet, and I won with the bonus... after the rollovers if you win, the real balance is what you win.. and not 50 eur.

In addition, in the chat there are fake operators who are apparently very kind but who knows why in cases like mine, they don't know how to give explanations. They only gave me a ticket number and I have to wait who knows how long to have an answer about what happened. They don't admit my winnings. I don't want and I'm not using their bonus that has included part of my winnings. It's stuck there and expires in a week. And I'm like this. Also because it has no meaning and there's no fun in trying to play the bonus to make it become real balance ... anyway they will always give you a maximum of 50 euros.

A scam policy. A casino that basically has to close. Because casino policies are all the same, casino policies are not personal.

What mostly caught my eye from your post is that you have actually placed a bet with money you didn't have in your account, as you said, to tell you the truth.

You said that in this game it is possible, and I really am not sure if it is the truth, so our complaint team will need to investigate the whole matter indeed.

Your complaint is being overlooked, and hopefully soon one of our specialists will be able to communicate with the casino so they can check it out.

I surely hope for the best resolution for you.

Instead it is possible, yesterday on gran club casino' I had some free spins and I won only 40 cents ... I played plinko placing 50 balls of 10 cents and I won 1.45. So as you can see it is possible. I also did it on supabet, I bet more than my balance and I won 1000 eur .. and they didn't make a fuss about it, in fact they called me to tell me that it was going very well.

Maybe you should educate yourself about the game before saying it's not possible.

I don't understand why my complaint was ignored???

But are you in favor of the players or the casino scams? I don't understand