FatFruit Casino - general discussion (page 4)

This is indeed a terrible combination. On one side, we still have players with active balances who are unable to withdraw or get in touch with anyone from the casinos, while at the same time (perhaps automated) pop-ups with deposit offers emerge. Same for the promo emails, of course.

I for example, know that this can be both automated and active unless turned off manually, but the timing as well as the circumstances are very poor.

Yes i guess this can be the case, the site itself seems to be totally abandoned.

Also the support chat probably dont belong to FatFruit directly, but rather seem to be an outside service that supports many different casino sites in their portfolio.

They might also be just as much in the dark even if their mandate & standard operation seems to be to pretend temporary technical issues ( for a month ) and just stall all inquiries with generic replies & say absolutely nothing about the actual realities.

I hate how very like this seems to be.

For me, this represents almost the worst scenario. It's "funny" how a basic system can mimic a working casino supported with sometimes working chat.

It would be fair to shut down the site until we resolve all the issues. No deposits allowed at least; optionally leave the active balance reserved for withdrawal.

Looking at the currently opened and one already closed complaints, I fear that players might lose their money and that the cases won't progress beyond the initial stage. That would be very unfortunate.

I was chatting bit with customer chat at Rooli Casino yesterday ( Rooli have had the exact same issues since the same day 23.9.26 as FatFruit ) Then 5 minutes later I chatted with the exact same "person / agent" on the FatFruit chat, who then for unknown reasons did not really remember the first conversation.

On both sites i was given the same generic prescripted messages telling me that the sites was operating just fine, except some minor delays in withdraws caused by a unusual large backlog that had to be manually handled.

Its very clear the chat service is outsourced / shared over several sites & that they either do not have, or are not allowed to share any real information.

Also me being the absolute highest VIP tier on the sites dont help at all in getting anywhere closer to somthing real.

For my questions regarding a timline, why all normal customer support & info channels had been closed & why the site never sent out any kind of information to the customers the last month I got no answers except the ususal statements:

"We assure you that operation is continuing as per normal and we are trying to attend to every request as best as we possibly can"

"the payments team have many withdrawals to process and because this is handled in a queued order it's sometimes taking longer"

"We appreciate your understanding"

"Have a great day & please come back any time"

Excellent investigation! 👏

Frankly, the way I see it, it just confirms the less positive scenario. That information provided under such circumstances may or may not be actual (in order to avoid stronger assumption-suggesting words)

I can report good news, after 25/26 days the funds was suddenly surprisingly paid out & the case is closed.

I received no information regarding approved withdraw or any other notice / information etc about whats been going on the last month. the funds just suddenly appeared in my account.

So I guess there is still some activity in the casino then & hopefully they will eventually revert to normal operations and fix all the issues thats been going on for everyone.

Thank for all the support.

Ha! That's great! Just in time because I was beginning to be pessimistic with each passing day.

Thank you very much for this lovely news and all your effort here on the forum. It truly means a lot. 🙌

Just for a closing comment.

I just received info from the Tobique Gaming Commission's team who I wrote an extensive detailed mail to regarding my case a week ago.

Seems the commission had a quite a bit to do with the positive result after they contacted the casino site with my case & actually received a full explanation from their support team (that has been unreachable for everyone else for a month) right before my withdraw was processed on day 25.

The commission provided me with the full dialog summary & I'm happy with the outcome even if it easily could have been solved weeks ago if someone had actually responded to me.

In the end my belief in Fatfruit might be saved after all.

That certainly sounds like a very positive experience with the regulator. Thumbs up to TGC for helping you with this! And I agree, things would definitely have looked very different if the casino had just cared enough to keep you posted. Yep, I get it.

Once again, thank you for sharing your experience with us.