FatFruit Casino - general discussion (page 3)

Giving the circumstances, it feels like a slightly positive situation, though of course what matters the most are the payouts being processed.

Thank you! Let's stay in touch to find out how quickly those payouts will be made.

Hi, the situation has returned to normal. A few days ago I got fed up and played with them and managed to make a withdrawal that is still in progress. Obviously they didn't give me the bonus for which I had deposited. It was also my fault for using the credit. I said that I was very disappointed by their behavior. That's all.

hello and thank you

I would open a complaint now and attach screenshots of the code, the deposit slip, and the emails sent. Until they clarify the bonus issue, it's best not to touch your balance so it's clear what happened.

For update here, regarding the site having returned to normal.

The site have not "returned to normal" at all

Myself & other VIP players who filed complaints ( Askgamblers ) many days ago have still not received anything after 10 days, and these complaints regarding thousands of Euro in stuck withdraws have not been replied to in any ways by the site after 4 days pending & having expired.

As earlier mentioned the site openend their chat some days ago after having it disabled for many days, but they have provided nothing more than basic stalling comments about undefined technical issues & that we should just have patience.

Live Chat: Active.

Email Support: Totally disabled & support emails receive zero replies after many attempts.

WhatsApp Support: Official WhatsApp channels have been turned off/disabled.

VIP Managers: Unreachable and seems they all left their accounts at the same time 23.9.26.

While all support channels are offline and withdrawals are not being processed, the site still accept incoming deposits from players as normal. The site also allows gameplay with existing account funds as normal

Hi. I appreciate the honesty, but I'd like to say you are, in my opinion, quite hard on yourself. We've been talking about quite worrisome signs; obviously something has not been ok for quite some time, so I guess I would be the first one to let it go and be done with the site. 🙂

Take care, and if you perhaps spot anything worth sharing, I'll gladly read that!

🍀

I checked news on your side too. Several attempts to reach the affiliate contact have been made, because those people are usually the easiest to get in touch with, but no response thus far. My colleagues are keeping an eye on the situation and are on the verge of classifying the site as a zombie casino, assuming no new information emerges. 😔

I guess this is generally good advice, though I also guess it's not that easy if the whole support system, including chat, Telegram, and VIP managers, has disappeared and players are left without clues.

Several complaints including mine have already been ongoing on the other forum, but all have now expired after 72 hours without any replies from the site.

I have now opened a new complaint here at Casinoguru.

Their customer chat is still active, but as mentioned nothing of value seems to be given except the same old "have patience with us" due to a large backlog etc.

I bet that under those circumstances lodging an official complaint request would be beneficial. Just like I said, I sent a note to the Data Team, and we are waiting for the operator to update us.

Let's hope things will be back to normal soon, of course.

For update, after 19 days there is still no response from Fatfruit in any ways.

The only response i have receieved after 18 days when they sudenly sent me a comercial mail for their FatFruit site suggesting i should deposit more money.

In the meanwhile their customer chat bots just keept pumping out the same generic responses saying nothing at all about the actual issue.

The fact that this site still ask for & accept deposits while not processing withdraws at all is extreemly concerning

Then the final insult. Today 12.10.26 in the middle of to chat with the site bots again, the customer chat was suddenly disabled from the site mid conversation, and is no longer working again.

Thank you for this update. I think it's obvious where the active 6 complaints are coming from. If the site is truly not processing payouts and instead turns off the real agents, avoiding direct communication regarding delayed payments, it needs to be cleared out. In a teresting thing, one open case contains a disputed amount of $91,000. I imagine the correct picture is concerning.

Just for additional information.

The same total blackout for customer service & social media was also done simultaneously on other sites who share the same backend services. (FatFruit & Rooli 100% and it seems like Spinfever also, at least their chat)

The blackout includes their IG, FB, Telegram, X, Whatsapp, all known mail adresses & sites chat services. Links now either leads nowhere, or the accounts are simply abandoned.

So basically everything except depositing witch for some mystic reason seems to be working just fine.

I tried contacting Metlait S.rL & Tobique Gaming Commission, and explained the situation but there have been no replies, and I off course I do not really expect any either.

In reality: Do players have any realistic options for cases like this, or are the sites actually completely free to just abandon players & keep funds at their will ?

My colleagues in the data team are working with the affiliate team to obtain info from the casino, which is the course of action for similar scenarios, especially when more complaints of the same kind have emerged. I get where the question is heading but from my experiences it stands a bit differently. Tons of casinos have closed but it depends on how they do it. Abandoning the site while the player had not received any information about the closure and was unable to withdraw is surely not the official scenario. Usually in hand with this goes total radio silence from responsible people and when it comes to the licensing authority, well, I have never heard they would be able to secure the payouts, but maybe those players never came back to share. It always depends on the casino and cooperation. Also, solicitors may get involved, but I would wait for the casino to reveal whether anyone is willing to resolve this situation.

I just managed to access the chat support again by switching to mobile data connection after I discovered there was a recent block put on my usual IP address in the support chats code, which was then explained as a possible technical glitch in their system.. Anyway my normal chat access was then opened again for now.

However as usual all information I managed to receive from the chat after now over 20 days waiting was the same as always before, friendly but not specifying any concrete timeline for payment, hinting about some technical issues in there systems & just asking me to show more patience.

Hello, that's certainly an important turn of the situation and excellent thinking regarding the data switch. Do you perhaps think you have been chatting with a human? May sound like a stupid question but AI has been implemented in many ways, especially when repetitive confirming answers are needed. Simply said, I'm just wondering what might be happening and whether people from the casino are back in action.

Hello

Yes as you probably know simply right clicking on the sites chat windows & choosing "inspect code" behind will sometimes details regarding the current functionality of the sofware.

Anyway regarding the chat functions, It always start as a bot & then you can ask to be transferred to alive agent.

I have often wondered / asked myself if these are actual people since they also very often just feeds the same kind of prescripted statements a sthe bots, but then again every now & then there seems to be a resemblance of a human touch sprinkled in between.

But off course these days with the AI bots, who really know & the results are always the same, stating some undefined technical issues & asking for just a little more patience, now for 21 days straight

Hello. The technical part with inspect mode won't help very much. You see, when I asked whether you felt like talking to a human, it was exactly the same kind of question you turned to later as well.

21 days is a very long time and I would assume it still may not be fully in touch with people coworkers.

Yes the inspect mode comment was just to show that they had blocked me on the chat for no reason & when i pointed this out via another IP the block was removed, so at least there seems to be someone doing somthing somewhere.

Either way if there are some real people or bots in the chat, the messaging is exactly the same generic statements every 2 days.

"We can only ask you to wait. Sorry for the inconvenience."

"We can't tell you an exact time"

"We hope for your understanding and patience again"

After 22 days im kind of wondering if there is actually real money in the account at all anymore or if its just a frozen image they show to their customers to keep us believing.

The site itself have not been updated in any ways for a month now, for example there used to be added new slots etc. at least ones /twice a week. but since mid / late September its all ben frozen in time together with the disabled support mail / social media links.

Ah, I'm sorry, my bad with the inspect mode.

The sad truth is that, regardless of what the chat provides, nothing about the money has changed. And that's troubling me. From my side, I still have no info about successful contact through my colleagues. It all looks very cut off. 😐

Yes i understand, and as mentioned its not only this site in their larger group of casinos that has completely isolated themself for the last month without any explanation unfortunatly.

Still they keep sending out new & very generous deposit bonus offers via non-reply mails & pop ups on the sites.

Seems to me that running a online casino is a blanket permit to do whatever they like with customers funds without any legal responsibility or risk of consequenses.