ForumCasinoseucasino / wtf !?

eucasino / wtf !?

2 years ago by caspertannebaek
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2 years ago

Hello.

seeks good advice / experience in similar.

Created me and deposited DKK 500 at eucasino. Got a bonus of the same amount and then played my roll up to DKK 16,000. The bonus was released below.

after a few days I withdrew the money. In the meantime, I submitted documents, ie passports, etc., which were approved.

I then received gd an email in which they canceled my payout. They sent an email shortly after that they had approved a payment of DKK 1,500, which is also stated in my payment history.

in the email about the cancellation they wrote that the money was sent back to my account…

The process itself is strange in itself, but my account is at zero and they do not respond to any inquiries. Neither live chat nor email. The place is approved by the authorities and you must log in with easy ID, etc. ……

Automatic translation:
caspertannebaek
2 years ago

Hello, caspertannebaek!

Just to make sure, did this occur in this EUcasino, please?

I must say I do not understand the point. To me, it seems like your winnings were voided but you were promised your deposit (+ the deposit bonus?) refunded. But your casino account balance is still at zero.

Is it correct?

I'm not sure whether you're waiting for withdrawal to your payment account or a refund to your casino account.

Anyway for how long have you been waiting, please?

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