Etheryl.io Casino - general discussion (page 7)

Let's see how it goes Etheryl has not responded to any of my communication via e-mail. I do think it would be better for them to resolve it privately to be honest. Betscore has actually been much better to deal with, they have been super communicative and responsive. Also I just saw that Etheryl blocked my account... which I mean they should have never reopened in the first place and should refund my money.

Well as predicted casino guru has rejected my request which doesn't make sense as they did not even try to reach out to the casino to obtain information on why my account was originally shut down. I feel like casino guru didn't advocate for me but instead delayed responding to me and didn't look at all of the evidence which was provided. Why would a casino issue out a gambling questionnaire after someone reopened their account? It would have been because they were considered high risk or had expressed gambling issues. This experience has been frustrating for the complaint to not even have proceeded to the next step. But I will continue to escalate this through other avenues.

Yep, not surprising. Told ya. They did the same thing to me, didn’t even take the time to fully investigate something which was super easy to see we were scammed with, in your case they didn’t even give you a chance speaking to the casino…bring me back to square one, casino guru mediators are unethical, untrustworthy and very very sketchy. $$$ talks under the table.

I'm quite disappointed in the process to be honest, I had expected more from casino guru based on what the website is allegedly set up for.

Yea that my initial thought as well until you experience and see how useless they can be in protecting players.

Hello, I understand you disagree with the outcome, and I’m sorry we couldn’t help you. I’ve read the mediator’s explanation, but I wasn’t involved in reviewing your case, so I’m not in a position to reassess it here on the forum.

From what she explained, the issue is that the available correspondence wasn’t enough to confirm that you told the casino about a gambling problem when you originally requested the account closure. I understand that you can’t retrieve those chats, which makes the situation difficult, but our team still needs evidence to challenge the casino’s actions.

The mediator has also left the door open: if you obtain the original conversation or other reliable evidence confirming what you told the casino at that time, you can send it to her and request that the complaint be reopened.

I hear you, but I’m afraid I can’t add anything here that would change that assessment.

Hello, I think we’ve already discussed your complaint and your disagreement with the outcome in detail. However, I need to clarify something for everyone reading this thread:

these two complaints involved different circumstances and were rejected for different reasons.

In your case, our team contacted the casino and reviewed the information it provided alongside the other available evidence. So saying that your complaint wasn’t investigated doesn’t accurately describe what happened. The fact that we cannot publish confidential evidence on the forum doesn’t mean it wasn’t reviewed.

You’re entitled to disagree with the decision and share your experience. But repeatedly accusing our mediators of taking payments under the table is a serious allegation, and you haven’t provided evidence to support it. Presenting another player’s different case as confirmation of that accusation is misleading.

I’m not asking you to agree with us. I’m asking you to keep the two cases separate and stop repeating unsupported accusations about our team. We’ve explained our position, and I don’t think going over the same arguments again will move this conversation forward.

For the reasons I’ve explained, I will delete further comments repeating these unsupported accusations. Disagreement is welcome, but these repeated allegations aren’t taking the discussion anywhere.

As I’ve explained before, I respect your opinion, and you’ve had plenty of opportunities to share it. However, you keep returning to accusations and repeating the same frustrated statements. I understand that you’re upset, but we can’t keep going around in circles here on the forum.

You’ve made your position clear. Disagreeing with our website or services is not the issue; continuing to post unsupported accusations after repeated warnings is.

For that reason, I’m closing your access to the forum. This discussion has reached its end.

Thank you, and take care.

My account got blocked about a month ago for demanding free VIP spins on my deposit as per their stated terms as I am Level 3 VIP and doing good. But just because I posted my opinion on trustpilot, lcb.org, casino.guru and their licence authorities and they blocked me forever. I know it sounds strange but this is fact and I have entire email chain how do they reacted specially Dylan my VIP manager. After few days, suddenly I saw an email with apologies from Raphael and stated that it was their mistake to block my account and that apologies drama bla bla bla and offered me 200$ cash bonus to remove my all platform reviews i did it and everything was fine. 2 days back I made fresh deposit and I lost it. I was doing nothing and just ready for next deposit on next day and found account is blocked again. Again apologies drama and acting like they really don't know how again it has been blocked. They took 3 days to identify the reason for block because this time they did not had any evidence of mine breaching any terms and conditions and already negative reviews were removed by me. After 3 days and endless emails and false commitment, today they clarified me that they don't have any reason for block and this is their final decision..LOL how can a casino can block for not reason. Etheryl is really a cheap if you are cashout little more and totally untrustworthy platform.

One more weird things is their hidden bonus wagering terms. Just imagine i deposited 50 USD claim 100% bonus and successfully completed 40X wager and 800 USD was converted to my real balance and you what? They will not allow you to withdraw it and again I was imposed extra 2X Wager on entire won balance so logically it becomes 2000+ plus additional 1600 USD means total 3600 USD wagering before I can withdraw winning from my 50 USD. How much wagering it becomes for small 50 USD. They count all the real cash deposit, bonus deposit, bonus conversion money for 2X -3X additional flat additional wagering.

So it means if you deposit 100 USD and lost it wagering only 150 USD and if you make fresh 50 USD deposit and hit any big win like 2K USD within that 50 USD, you will end up with 4000 USD additional wagering to be able to withdraw your 150 USD winning..Be aware guys. Have just clean and easy website having thousands of games and providing small withdrawal so quickly doesn't means that the casino is legit.

Hello, thank you for taking the time to explain all this. I can understand why you’re frustrated. From what you’ve described, the casino first blocked your account, then apologised, reopened it and offered you a bonus in exchange for removing your reviews. You did that, only to find yourself blocked again after making another deposit. After all those emails, being told the decision is final without a clear reason must feel like you’re back where you started.

The additional wagering requirements sound confusing too. I understand why you expected to be able to withdraw once you’d completed the bonus wagering and the winnings had been converted into your real balance. Being told you still had more wagering to complete would understandably leave you questioning how those conditions work, makes sense.

Thanks for sharing.

Hi,

is there technical problems with the website? I've been trying to use the contact form and I have been unsuccessful also for when I attached additional information to my complaint I was advised there's technical issues?

I recommend writing a review on trust pilot

I wrote but it didn't work. Trustpilot remove every review after 2,3 days and out of 50 only 1 will be published so I don't think trustpilot is also biased.

May I ask which complaint you wanted to update with the new information you discovered or received?

Do you mean that you are experiencing technical issues on our website and cannot submit the information to us, or is the problem on the casino’s website? Do you have some kind of complaint open directly with the casino?

You have to write it in a way in which it is factual and not defamatory. Etheryl tried to get my review taken down but they were unsuccessful.

Hi again,

We're just following up about your review of etheryl.io, which was flagged for containing defamatory content.

The decision

Good news — we've assessed the content flagged by the business, and determined that it's not defamatory. Therefore, we've put your review back online.

To see your review, you can log into your Trustpilot account or click the following link: your review of etheryl.io.

If you have any questions, please let us know by replying to this email.

Thanks,

Maybe have some self control and don't gamble all your money away when you've already self excluded and know you have a problem. Take some accountability you absolute imbecile.

You're still on this platform after your request got rejected 9 months ago? Lol

And

Official complaint against Etheryl Casino – €9,000 payout refused. Casino: Etheryl Casino. Operator: Etheryl LLC. Casino username: player2876404. Amount in dispute: €9,000 (to be confirmed). Status: Unresolved to date.

Dear Casino Guru Team, I am writing to file an official complaint against Etheryl Casino. My username is player2876404. I have been trying for some time to find a solution to the denied withdrawal of my winnings. Despite contacting support and the compliance department multiple times, the matter remains unresolved. I initially deposited €250 and used a welcome bonus. Due to an apparent system error on the casino's side, my account was assigned a bonus category for a deposit of €2,500. While playing, I was shown a maximum withdrawal of approximately €150,000. I have screenshots of this. Only later did Etheryl Casino explain that my withdrawal was supposedly limited to just €1,250. The casino cites clauses 8.4, 17.7, and 19.1 of their terms and conditions. My case involves a total of €9,000 in winnings and wagers. I request a thorough review of my game history, bonus terms and conditions, and the actual withdrawable amount. Additionally, there have been repeated issues with identity verification (KYC), which have further blocked withdrawals. A support representative named Tiffany promised me a response within 24 hours. The compliance department has also been involved. Despite this, a satisfactory solution has not yet been reached. I consider it extremely unfair for a casino to initially display a significantly higher maximum payout, allow an internal error in bonus allocation, and then shift the responsibility for it onto the player. I demand a full and transparent review of my case and the payment of all winnings to which I am legally entitled. I expressly request that Casino Guru contact Etheryl Casino and mediate in the resolution of this case. I can provide all relevant screenshots and communication with the casino as evidence. Sincerely, player2876404