ETC Casino - general discussion

If you want to discuss anything related to ETC Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi

my account wasn’t closed immediately then I lost another 950$ in this casino. Casinoguru always blaming me for this kind of cases but these rogue casinos not closing players accounts when we requested. What is your rules for self exclusion.

Dear players

please don’t play in curacao casinos because they are not closing player’s account when we asked to. Even casinoguru won’t help you because it will affect their commission fees. They rejected my complaints for closure players account take 3-4 days but it never says in terms and conditions. Next time if the casino won’t close the account set deposits limits of 100$ per month to avoid situations like me. I made a mistake and please awake from this rogue casinos and casinoguru.

Hello,

sadly, this is another example of an unjustified complaint of yours 🙁. I believe that we already warned you several times, that you must try to protect yourself better than just opening another complaint each time you lose your deposits.

"Dear Antony181980,

As you had multiple cases with the exact same issue where me or my colleagues explained that a self exclusion may take up to 3-4 days to be processed depending or which day you requested for it, we will be closing your complaint.

Also please note that no further cases from you will be published where the waiting period of self exclusion is less than 4 days."

Kind note: New profile won't help you either.

why haven’t you added this casino to the black list yet, the site hasn’t been working for a week, they haven’t withdrawn my money and many other players have thrown money

Hello anastaze,

I can't access the site either, I'll get it checked.

We do not blacklist sites, we provide an honest rating instead. According to your complaint, it has been only a few days since the moment you submitted the withdrawal, I'd say it's not correct to blacklist any casino immediately, though I understand your concern. Kindly wait a bit, we allow casinos 14 full days to proceed with the withdrawal. I can imagine that you don't like it well, still, please be patient.

I have a withdrawal from November 2 and 14 days have already passed

I'm sorry - my bad. We had an issue with the search tool and due to that I somehow overlooked the last three posts in the complaint, I'm sorry for that.

I already asked the tester team to check the site and its functioning, the rest is up to the complaint, however.

Fingers crossed. 🤞