Empire777 Casino - general discussion

If you want to discuss anything related to Empire777 Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Recently at the Empire Casino

$1000 first deposit bonus

Second deposit bonus of $500,

I deposited $500 in the third deposit bonus, won a large amount of money with the third deposit bonus, and cleared the wagering requirements for $8,267, which was converted into real money. I verified my account and tried to withdraw the money, but...

When you check the game, you will receive a notification.

After a while, my winnings were confiscated from my account, and the total amount of my deposit of $2,000 was guaranteed, while the remaining amount was confiscated. I feel that this was an unfair confiscation, so I posted this to ask for advice.

You have done the right thing to submit a complaint here with our team, and I can assure you they will do their best to help you out.

Do you have any idea what could have happened there? Could it be some kind of rule violation that they actually believe you have committed, perhaps?🤔

It was pointed out that the rules were violated

I was told via chat that I had violated the terms and conditions, but after reviewing the terms and conditions, I found that there was no minimum or maximum bet limit stated.

So now I hope that our complaint team will be able to help you out in this case. They will surely do their best to investigate and find the best solution to it.