Duxcasino - general discussion

If you want to discuss anything related to Duxcasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, after registering from where to activate my 20 free books on dead

Hello,

you are supposed to activate this bonus in your casino account. If you need help, ask their live chat, please.

Let me know whether they helped you.

Hey guys has anyone won anything there?

Bonus games cannot win more than €20!!

Then constantly calls with spam number!?! With you too??

Hello.

I moved your post here because this is the general casino thread, most likely, you receive a reply here 🙂.

To browse other players' experiences, I recommend paying attention to the user reviews (link here).

Let's see how many others confirm similar calls... 🤔

Hello. Does Duxcasino have experience dealing with third party deposits? I played with a colleague and stupidly paid something from his card. I stumbled across the third party deposit scheme. Now we have made a very big win (>10,000) but verification is still ongoing - power of attorney has been uploaded for this as well. We're sitting on hot coals for a bit. Does anyone have any experience with Dux paying out here or if they void or confiscate the winnings.

Hello.

In such a scenario, I'd inform the casino immediately upon you made this mistake. This is forbidden and against the rules. So, the best shot is to ensure the casino understands it was just a fault. To do that, I would not wait untill they find out on their own... It seems suspicious.

Have you both played using the same network? I hope you haven't.

One way or another, keep us posted - I wish you a fair approach!

Hello. Thanks for the reply - I sent it to them and they wanted it directly as part of the KYC anyway. We also sent a power of attorney directly from my colleague that I can use the money. We haven't heard anything since then. In addition, I deposited something from my account and sent the data there. We now hope that they will let it through despite violating the rules "as a gesture of goodwill" and with a warning. Requested information was all sent immediately, including account transactions and everything. The support says only that it still lasts.

I imagine it feels awkward when you have to come clean about breaching the rules leaving the judgment upon the casino. Still, as being said, I believe the chance for a fair or generous solution improves with you being honest. I wish you a fair ending, I'll be here for further updates.

Share every progress you make, please.

Unfortunately, the casino has now blocked my account and only wants to refund the amount paid. Seems as if they would not claim goodwill here but insist on the terms and conditions and cancel the profits completely. I find it a pity and quite player-unfriendly - especially since you even have to enter the account holder manually when making a deposit and there is still no indication that this has to be identical.

I empathize with your opinion, yet there are still terms and conditions you should get familiar with because the moment you finalize the account registration, you also agree to the full terms:

"The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts."

I'm so sorry 🙁