Dream.Bet Casino - general discussion

If you want to discuss anything related to Dream.Bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Got a little worried when I read the reviews about the dream bet casino when I had won. it said pending on my withdrawal for a few days. but got my money after registered kyc. I did KYC by taking a photo of my revolut visa card on the back and front and hiding the three cvc numbers and and 6 numbers in the middle on the back of my card. when it was done I got an email that it was approved. after that it said processing on the withdrawal and the day after approve. you get your money ☺️ 👌 💸

Hey there!

It's great to hear such a positive experience. I have to admit, I'm usually a bit skeptical when it comes to casinos with lower safety indexes. Still, even the best and most caring casinos sometimes make a bit of a mistake, so I'm assuming that it also works the opposite 😀.

Anyway, I spotted your user review, which is much appreciated.

Maybe you could help me with one question: What payment method works best in your region?

Hi radka. Paying with my mastercard from revolut works great, takes a couple of seconds. But it is fine to pay with a crypto wallet.

Hello, I have had a bad experience so far with dreambet, I made several bets and achieved the requested rollback. The problem arose when I placed a bet on a horse race, I made a claim for a canceled bet that was placed on 04/30/2024, at 20:46:57 and the event began on 04/30/2024, 20 :50:00, the bet was placed correctly and within the period in which the page allowed betting. The bet was won and paid, but on 05/03/2024 at 14:50:34 it was canceled and my winnings were withdrawn from my current balance, without help from the online chat, where his response was: "After the corresponding team has double checked, it appears that at the exact moment the bet was placed the winner was already determined. It is impossible, since as explained above, I placed the bet at 20:46:57 and the event started according to the 20:50:00 system, but the event had a delay as is usually the case at the racecourse and started at 20:00 :53:07.

I sent the complaint by email since there was no solution for the support and what they did was, first cancel my withdrawal of money that I had pending (5000usd). His response was: Dear Lautaro,

We are contacting you to inform you that your account is under review and access to it has been restricted.

For this reason, your current withdrawal request has been rejected.

Once we have an update, we will contact you again.

His response was on 05/10/2024 at 10:00 a.m., I asked for information about the investigation several times and did not receive a response.

I am sorry for the issue you have at this casino, but unfortunately, we won't be able to help you out with it. We don't have a branch dealing with sports betting yet, but I can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope they will be able to help you with your issue. Let us know, please, about any updates.

Hello! And in the case of no response from the page after having closed the page? It's been 11 days now and I didn't get a response, they just said that they closed it and they were going to update me on the process. But I already sent 4 emails and they did not answer me. I need a response from the dreambet team, this is not normal. They take a long time for a simple process

Hello,

frankly, there is no way for us to press the sports book to address your issue. The only thing I can add for now, are these two additional sites you may try to contact:

https://www.bookmakersreview.com/sportsbook-complaint/ 👈

https://www.safebettingsites.com/complaints/

Romi did an amazing job when she found these two.

Feel free to let us know how it worked out for you. Your direct feedback may help others, of course. 🙏

They paid on time and they dont ask a lot of documents. For me this bookie is 100% recommended.

Hello, thanks for the information. 

What does it mean that they pay on time? How long does it take? 

Was the verification also fast? What documents did you send them?🙂

They pay fast, I wait one day to get my money back and the verification was fast.

Sure, thank you for information.🙂

What sports do you like to bet on? 😀

Football.

And what exactly do you bet on? The result, cards, corners? 😀

I'm going to review dream.bet. I've always been paid. At first, it was a long time. After that, he was quick. I got free gifts. On the other hand, the site takes 10 percent of our withdrawals I think it's theft. I stopped playing at home because they started changing the odds when I logged in. For example: FC Barcelona - Villareal. Anyone I'm not connected to Barca's rating is 1.40. When I log in, Barcelona is at 1.19. And that's how it is for all matches (basketball tennis volleyball) I contacted them to explain that my odds are smaller when I log in. I took screenshots of them. But they would say anything to me every time.

Even though we don't deal with sports betting, I can understand that this is not right, so perhaps you should move somewhere else.

Don't you think so?