Doubts vegascasino survey

Good morning, I've signed up to vegascasino with the normal bonus, the question is this: I played the volcanoes slot and won and in the meantime I've managed to withdraw 500 euros and so far so good, but is it possible that the withdrawal happens even without having sent the receipts that all the other houses require. My account has been verified and everything is fine. Has this happened to anyone?

Could you please be more specific and tell us what casino you refer to? You can even post the URL of it here.

I am not sure what you mean by your question, to tell you the truth.

Is it that your account at this casino is verified without you sending any documents, and you were also able to withdraw your winnings? Is that the point?

Some casinos don't require verification, you now, so perhaps that is the case with this one. 🤷‍♀️

Good morning, the casino I'm referring to is https://vegasino4.com/pt/. I asked customer support and was told that if they needed to check the account they would ask for documents. I have €500 pending and it hasn't come out of review status yet. Do you know how long it usually takes?

Alright, I'm in the picture now.

This question is for the casino support, though.

What did they tell you, and how long have you been waiting for it?

Good morning, let's say I still meet their deadline. The withdrawal was requested on 08/05 at 00:57. What caught my attention is that the withdrawal does not go beyond the stage of being under review. Here are the screenshots of the support conversation

Support screenshot

So perhaps try to be a bit patient.

What do you say?

We are here to read more updates from you, though.

However, I'll post updates here until I see, but I'll say right now that it's a house I won't be playing.

Good morning, I'll update you on the feedback I received on day 3.

Good afternoon, on Sunday I had a withdrawal of €500 canceled and I contacted support, which told me that the bank had rejected the payment. Support then advised me to make a new withdrawal request, but choosing another payment method, and so I did, and I'm hoping that what they stipulate of 3 working days for the withdrawal to arrive in the account will be met.

Okay, let's see if the next payment method works. What method did they advise you to choose? 🤔

Good morning, I chose to make a bank transfer and it is still under review and today is the third working day after the withdrawal request. A real hassle for the payment to be made, I've never seen this before, but still a house that you recommend on your site.

Yes, it has a high safety index because we don't consider three days to be a disaster. The casino should not give time frames if it cannot meet them for some reason, but even so, we do not penalize the casino for three days. 

Bank transfers can sometimes take up to 5 days, which I would say is quite normal. Withdrawals requested by players may not always be delayed due to the casino, so it is important to keep this in mind.

Please be patient and wait for the money to reach you, and if there is a problem, we will try to help you.

Good afternoon, I've been having this problem since August 5th, most casinos are efficient in their payments and check their customers to ensure security and efficiency. In relation to the casino itself the withdrawal is always in the same status which is under review and does not come out of it in the days that pass the status could advance the steps but none of this happens, I am patient but it is just a shame this house however I wait until today is on time but without any kind of doubt tomorrow will not be available and will come with some justification without any fit.

Oh, if you've been dealing with this since August 5, I'd like to add that we give casinos 14 days, and if they fail to deliver the money, then you can file a complaint, and we'll try to help you as I mentioned. 

Of course, it's not the most pleasant thing to wait for money, but I believe you'll see it soon. 

The casino should definitely communicate with the player, but that's not always their strongest point.

Good morning, yes it's been almost two weeks but today I contacted casino support and what I was told is that it's on time and so by tomorrow it should be in the account (something I don't really believe) but tomorrow will be 15 days and if the deposit isn't paid I'll file a complaint.

Can you check your player account to see if the withdrawal is still pending or has already been completed? Of course, if it takes exactly 15 days, I would also wait, and if you don't receive anything, open a complaint.

Good afternoon, to inform you that the withdrawal was successful I have received confirmation by e-mail and the amount in the account, thank you for your availability

Great, I'm glad to hear that.

Two weeks is quite a long time, but the main thing is that you got your money.

Do you think that such a long waiting period would discourage you, or are you the type of person for whom the most important thing is that you got your money, even if you had to wait for it for a while?

Good afternoon, it's certainly discouraging and puts a damper on the veracity of the casino, especially nowadays when most casinos are very efficient and quick with withdrawals.