Daytonaspin Casino - general discussion (page 13)

Yes the casino will not be touched again unless withdrawing

That clarifies it, the ID issue has been resolved, but the additional financial checks are still preventing your withdrawal.

I understand why requests for August and September statements feel excessive when you haven’t deposited since July. More recent statements can sometimes be relevant to financial verification, but the casino should explain what it needs to establish and why the documents already supplied haven’t been sufficient. Questions about particular transactions can also form part of those checks; they don’t automatically establish deliberate stalling.

However, repeatedly requesting documents and rejecting withdrawals without explaining the outstanding issue is understandably frustrating after this long.

Have you submitted the August and September statements yet, and did they identify any specific problem with your previous payslips? Since your complaint remains unresolved, I don’t want to suggest that our team is currently investigating or promise that another submission will secure payment.

Hi,

Yes i have submitted my statements, but will not hear back for at least 3 days.

They did not provide any information or identify any issues with my payslips.

I would like to add that they previously fully verified my account twice and then unverified it when I tried to initiate my withdrawal. I asked why they done this but they did not provide any answer or explanation.

I understand why having your verification reversed twice without an explanation has further damaged your trust.

You’ve submitted the latest statements, so we’ll see whether their next response brings any progress. Unfortunately, we haven’t been able to resolve this through your complaint, and I don’t want to keep repeating advice that hasn’t helped.

Please let us know how they respond. I hope you finally receive a clear answer and your money.

well after threatening them with complaints to the gaming commission and ADR the security team have been more responsive so we shall see what happens tomorrow which is the 3rd day I have initiated the latest withdrawal request

It’s good to hear that the security team is now more responsive. Hopefully, this will lead to actual progress with your withdrawal too.

Please let us know whether they approve the latest request or provide a clear explanation of anything still outstanding. After everything you’ve already submitted, I hope this finally moves forward.

Hello jon any update?

I've already managed to make a total of 3 withdrawals between June and now!

However, those were two small withdrawals in June of €490 and €297

But now I’ve had some larger winnings, and they asked for the documents again. They ended up paying me the first €500 out of a total of €3,000 that I won this month on the site—meaning I received €500—and now it’s difficult to get the other €2,500. If they don’t they don’t pay me, I’ll be out of pocket

They’ve already asked for a new ID and a selfie with it next to my face, and both were accepted; however, the proof of address that was sent along with them wasn’t accepted, so I sent it again along with a bank statement—since they usually ask for that, from what I’ve seen in the terms. Now let’s see if the payment goes through; right now I have a pending withdrawalpending withdrawal of €495

since they canceled the three €500 withdrawals I had pending

nothing yet, still says verifying on the other documents.

Hello, I hope you don't mind me stepping into this. Just want to say that I hope the money arrives soon, because normally I would start with the complaint feature. But a brief glance at the casino review involving players' complaints made me quite hesitant. It's really not positive.

In any case, please keep us updated.

There's no point in making a complaint thier complaints department don't do anything except say follow the instructions in the email sent by the payment team. They offer no help whatsoever in even trying to help resolve any issues

I am currently in the KYC loop for a site called spartaza22.com which is a carbon copy of daytonaspins, spin formula and a number of others. Same GUI, same support bots, same verification process, same withdrawal limits.

I am experiencing the exact same as everyone else. Initial £500 withdrawal went through. Won more now can’t get £1000 out since September 25th.

Documents rejected without explanation .

Not actually aware of anyone successfully withdrawing and being fully KYC verified.

well my lastest withdrawal got rejected again. And low and behold they are asking for something that I've already provided previously. A selfie with my ID in front of my flats. The requirements for the pictures are not possible since I live in a block of flats. They want a picture of me holding my id showing the whole of my flat while still being able to see the details on the ID which is impossible since I live in big lock of flats that wrap around. They previously already verified pictures I submitted of this, yet they are asking again. It's just a constant loop with no end. I'm just going to contact my bank and request a recall of the funds I've deposited into the website at this point.

I get that. while on the other side, the players may ask why we did not adjust the score further, but that's the case; we can do that without an unresolved case on our website, just based on forum posts.

However, 2.9 in the red scale should be considered a fair warning, I suppose.

Do what you think is best for you, please. The rating is already that bad, but I hope the casino will pay you anyway.

I get what you're saying, but I don't expect many players with different experiences to visit this thread, so what matters most is what has happened to you. I can only ask to consider the complaints, since in another thread you mentioned the same issue regarding the 25 days of verification.

No pressure; it's up to you. I understand that this operator has not proven its qualities, and I can only hope you'll get all the withdrawals.