Daytonaspin Casino - general discussion (page 12)

I made a deposit and won £300. Simple verification showing my passport allowed the £300 withdrawal. That was just to build trusts Iv now been trying to withdraw £2400 for 2 weeks and just constantly keep getting asked for more KYC.. so far I have sent

passport

selfie with passport

utility bill

proof of deposit

all of these have been accepted yet they want more.

i have now sent:

proof of earnings via bank statement

proof of earnings via payslip.

they align withdrawals with KYC checks. £500 max per 24 hours and 3x withdrawals at a time maximum. They wait the full 3 days then literally just reject the withdrawals without even rejecting or approving the KYC.

any suggestions please?

I've been stuck in the kyc loop for 3-4 months now. I've had everything verified at one point then they unverified a section and continually ask for documents to be submitted. honestly I'm giving it one more try and then I am going to ask my bank for a charge back cause the constant kyc loop they have put me through is beyond excessive

also be ready for the one where they will ask you to take a selfie with your ID in front of your house/flat.

Did you get your money in the end?

Nope I'm still stuck in the endless kyc loop

Since when mate? I’m since 19th sept

ive been trying since july 14th

Have you not gone through the ADR? And contacted the licensing company "Anjouan"? Did you deposit much? How much you waiting for?

Not sure who the ADR are and thr licensing company don't get involved with these disputes. I'm waiting for £500. thing i have managed to withdraw £500 once but it's just this second withdrawal attempt that they are being extremely difficult.

Ask chat GPT or google AI. It’s their alternative dispute resolution. Once you have made a complaint with Daytona, under the ADR rules they have to resolve within 30 days

Since you’ve been trying to withdraw the £2,400 since September 19, this has already gone beyond the two weeks we normally allow for verification and withdrawals. Additional income checks can be legitimate, but repeatedly cancelling withdrawals without explaining whether your documents have been accepted leaves the main issue unanswered.

Your complaint is waiting for review, so let’s give our team the opportunity to assess the situation. There’s no need to submit another one.

When did you upload the bank statement and payslip, and are those documents currently marked as pending or rejected? Have they explained what information is still missing?

Jon88’s experience is understandably concerning, but it doesn’t establish how your own case will end. For now, I’d keep the remaining balance untouched while you pursue the withdrawal.

So I played again last night and won £900 I now have £3300 to withdraw. £500 of that currently in review. I sent my payslip PDF and bank statement that links to the payslip PDF yesterday morning . They say they do verification at same time as oldest withdrawal. So they will process that Friday most likely midnight then request more KYC and reject my withdrawal.

Still waiting for the second £500 withdrawal after trying since July 14 is a very long time, especially when documents previously marked as verified are being questioned again. Your June complaint remains unresolved, so unfortunately our complaint process hasn’t secured a resolution for you.

You previously had difficulties with your Hong Kong ID being treated as expired. Is that still the outstanding issue, or are they now questioning a different document?

ADR means Alternative Dispute Resolution, an independent service that may handle disputes with an operator. We would need to identify whether Daytonaspin actually names such a service before recommending a specific one.

Regarding a chargeback, speak to your bank about eligibility and deadlines before deciding. It concerns the disputed deposits rather than recovering casino winnings, and it can affect how the casino handles your account and remaining balance. Once a chargeback is initiated, we cannot mediate the same dispute through our complaint process.🙁

They don’t give any information, both the live chat and email are AI

To clarify my stance exactly:

Thank you for taking on my case. To answer your questions:

When were the documents uploaded?

I uploaded my official digital bank statement and payslip via PDF format last night (Tuesday, 6 October).

What is their current status?

Both the digital PDF bank statement and the digital PDF payslip are currently marked as "In Review" on my account dashboard.

Have they explained what is missing?

No. The operator has completely ceased direct communication with me and is ignoring my daily follow-ups. They have provided absolutely no explanation as to why my previously submitted wage statements were insufficient, nor have they specified what further details they require. They simply issued another generic, automated Source of Funds request right before cancelling my previous withdrawals.

I have strictly complied with every request and provided the absolute highest standard of official digital financial evidence available. I have also initiated a separate withdrawal of £500 last night, which currently stands as "Review," and I am restricted by their daily transaction caps from withdrawing the remaining active balance.

Thank you for your assistance in resolving this bad-faith withholding of my funds.

Hi,

No the ID part has all been verified it is now just the additional documents part of the kyc which is in a constant loop, they requested a picture of me with my ID in front of my residence, then they requested more payslips and the most recent one they have requested bank statements for August and September even though I have not made any deposits since July. They are just doing this to continually delay my withdrawal and I have submitted complaints to them which they reply saying to follow the instructions sent by the payment team which I have continually done yet they still reject my withdrawal and continually request for addiotnal information. They have also previously asked me to explain certain transactions on my bank statements which I found extremely intrusive into my personal finances.

Daytonaspin will not reply to casino guru which is what happened with me. So don't hold your breath that they will be able to help resolve this dispute. My situation is a good example

Jon, google ai they’re ADR and Anjouan compliance email address. You need to do this

thanks for the advice I will do this

That clarifies the current situation: your bank statement and payslip were uploaded on October 6 and remain "In Review," alongside the £500 withdrawal. Those latest documents have only been pending since yesterday, but that doesn’t erase the overall delay since September 19.

The concern is the repeated cancellations without a clear explanation of what was missing from your earlier documents. We shouldn’t assume Friday’s review will result in another rejection, although I understand why you expect that after your experience.

Your complaint is still waiting for review. I’m helping here on the forum; our Complaints Team will assess the case and request anything further they need.

Since your balance has now increased to £3,300, I’d strongly suggest leaving it untouched while you pursue payment. Continuing to play risks losing funds you’re trying to withdraw.