DaVincis Gold Casino - general discussion (page 2)

Hello, I’d say I wouldn’t wait any longer. We give casinos 14 days, and they should be able to pay out the player by then. Especially if they keep giving you a different timeframe for when you’re supposed to receive the money.

So, do you think you’ll go ahead and file a complaint?

Yes please

In that case please use this link: https://casino.guru/complaints/create 👈

If anything seems unusual, please let me know. We will try to help out.

Hi Radka,

I does not recognise Da Vinci's gold when I try to submit the form.

Hey, no need to worry. Please take a look at the option "the casino is not in the list"; it's located right under the usual list. I'll wait here for an update on this, ok?

Thank you Radka. Complaint submitted successfully.

You are welcome. I know there are two casinos with almost exactly the same name; one is actually pretty bad, so I honestly wish you the best possible outcome.

That casino isn't complying with its policies. You need to file a complaint and take screenshots of everything so they can verify your information and process your withdrawal. In my case, I'm a new player at that casino, and they aren't following the terms and conditions. Here's my proof.

They're clearly asking me for a deposit, and it shouldn't be like that because I'm a new player.

This is definitely something to be careful with.

If the casino is asking you to make a deposit before allowing a withdrawal, the most important thing is to understand exactly why they are asking for it. In some cases, casinos may require a minimum deposit before withdrawing winnings from a no-deposit bonus, but this should always be clearly stated in the bonus terms.

If they are asking for a deposit without a clear rule, or if it sounds like you need to pay money just to "release" your winnings, I would not recommend sending anything before you get a proper written explanation.

Please keep all screenshots and communication with the casino, but avoid posting any personal details publicly here. Could you also tell us whether your winnings came from a no-deposit bonus/free spins and what exact amount the casino is asking you to deposit?

If the casino cannot clearly explain the reason, then submitting a complaint with us would be the right next step so our team can look into it in more detail.