Dailyspins Casino - general discussion (page 2)

Maybe if you just opened your mind and admitted that your opinion is just an opinion, it would feel easier.

The AML policy is standard. The way casinos apply it holds importance, though.

One way or another, your comparison to being "stopped on your way out of a regular casino and someone forced you to stay because you hadn't gambled away the money you brought with you," is quite misguided in my eyes.

Is there anything else that makes you feel like a casino is a scam? For us, it's when the casino does not pay out rightfully won winnings, for example.

Yet, I appreciate your effort and hope you will find a suitable casino soon. Just don't forget to read the rules first, please. 🙏

Very, very bad casino.

I've deposited over €30,000 into this casino, and my withdrawals have roughly balanced out. However, I've now been waiting for seven days for a withdrawal of just €100. When I inquire via chat, I get told one time it's problems with the payment provider, the next time it's technical issues, and then another time it's human error. Then I ask how long it will take; sometimes they say four hours, sometimes they say it just takes time and I should be patient. However, the casino's terms and conditions clearly state that the money must be in the player's account within three days. When I asked for compensation, they offered eight free spins worth 10 cents each, but these games are subject to a 40% wagering requirement. Seriously, stay away from this casino!

Oh, and regarding inquiries via live chat and email about contacting the manager – it's a nightmare! Sometimes they don't have a manager, sometimes he's off work, sometimes he's sick! And you don't get any response at all via email. Since I've been asking every day where my money is, the live chat has blocked me. I can only access the live chat via VPN.

So once again, stay away from this casino!!!!!!

Getting several different explanations for the same delayed withdrawal is understandably frustrating, especially when the promised timeframes keep changing. Blocking your access to live chat after you repeatedly asked for an update also does not help the situation.

Seven days is already longer than the three days you say are stated in the casino’s terms, although we generally allow casinos up to 14 days to complete a withdrawal. Is the €100 withdrawal still shown as pending, and which payment method did you use? I assume your account is already fully verified since you previously received withdrawals, but please confirm that as well.

I can see that you already have an open complaint with us, so please provide any new developments there as well. Our complaints team will guide you through the next steps. I would also be careful about accessing the casino through a VPN, as some casinos restrict its use in their terms.