Dachbet Casino - general discussion (page 2)

That's perfect and I'm glad you got your money because to tell you the truth I was a bit afraid how it would turn out. But since everything has been sorted out then I'm happy too. 😊😊🎉

However I suppose now you'd better find some other casino where there will be less chance of similar problems. I recommend you to make an overview and check for example user reviews or complaints which can help you in deciding whether to deposit in a casino. 

Nevertheless, we are also looking forward to having one more user and hope that you will enjoy your stay with us. And not to forget, if you have any problems, which I hope you will not have, you can contact us. I wish you good luck. ☘️

I am trying to submit a withdrawal complaint with dachbet but do not understand how to proceed. I have deposited money but before I even started playing I was limited to 1 euro per bet on sports. Sports was all I wanted to bet on and therefore I wanted to withdraw my money. It didn't work because they say I have to rollover my deposit 5 times and therefore they force me to do it in the casino I absolutely do not want to play in the casino because I will only lose my money. Can someone help me get the money out without having to play anymore. It must be illegal to force someone to play in a casino in order to cash out when I came to play sports, right?

Thanks in advance

Hello,

I'm really sorry to disappoint you now.

Despite the very low overall safety index of this site, which is, however, solely focused on the casino part, it's normal for you to wager your deposit a few times before you are allowed to withdraw the balance. Frankly, casinos don't work similarly to banks. 🙁

I just can't comprehend why you can't wager your deposit on sports. Have you perhaps taken any kind of deposit bonus along with the deposit? That would explain the limitation, I'd say.

I claimed a bonus of 100 € but what does that matter? Before I even made a bet I had a warning of max 1 € per bet. Probably because I have made money in their other casinos and they are affiliated with them. Its still unfair and crazy. For me its crazy to have to rollover more than one time. No swedish casino or any other EU casino ( winzie, unlimitcasino etc ) has this and especially when I came to bet on sports and not casino, I would lose all my money in the casino if I tried to rollover 1200€ to 6000€ (!). Its their plan to make my try to rollover and instead and up on 0€ with nothing to withdraw.

I have now asked the livechat of dachbet 3 times if the terms and conditions point " 7.4.3. If for any reason, the customer is not satisfied and decides to close/terminate his/her account with DACHBET, DACHBET will on request process the balance currently held in the customer’s account. Before any processing, all bonus funds in the customer’s balance will be deducted prior to calculating the amount to be refunded. " is correct. The reply I get every time is about withdrawals and rollovers. When he finally gives up on not recognizing their ownterms and conditions he says. " that only applies to the bonus funds " when it clearly says that it is the real balance and that bonus funds will be deducted. When I confronted him about this he closed the chat and when I tried to open a new livechat it wasnt possible. In summary, I would like to terminate my account and recieve my funds back. It is possible according to their rules but the support ignores it and lies about it. Please help me fix this. They are doing everything to steal my money

I'm really sorry to be the first to introduce you to bonus terms, and due to that, please read carefully:

Each bonus has its limitations - called rules. Those rules are created to lower your chance of higher winnings because the bonus is at the casino's expense.

The basic rules are:

maximum bet: You cannot bet more than the amount while playing with bonus funds. If you break this rule, the casino may confiscate your winnings.

wagering requirement: You will have to wager the sum of your bonus and deposit to clear the bonus and be able to withdraw your winnings.

maximum withdrawable amount: the maximum amount you can withdraw after you meet all other rules - especially the wagering.

Feel free to take up our free e-course focused on bonuses 👈

Thus, it matters a lot!

Additionally, most bonuses are not for sportsbooks, so I would be very picky if you only aim to bet on sports.

What does not matter, on the other hand, are your other experiences, because, as you see now, the initial deposit wagering varies a lot. Try to read the terms and conditions of every new casino you register at to avoid any additional misunderstanding. In my opinion, better safe than sorry.

Honestly, I do not think they are trying to steal your money. In my opinion, this part plays the most important role here: "Before any processing, all bonus funds in the customer’s balance will be deducted prior to calculating the amount to be refunded."

Can you tell me what your current balance is and also the state of the bonus you took?

Since you registered and deposited willingly, I would not accuse the casino of stealing. I'd say you just made mistakes by ignoring the rules, and taking your previous experiences for granted. 🤷‍♀️

Anyway, I'll be here for your response.

The rollover for a withdrawal is there with or without the bonus, I could care less about the bonus right now. I just want to withdraw my money because its a lot of money for me and I’m uncomfortable. I wanted to terminate my account and recieve my money back. I deposited 1200 and I have 1200 in my account. There is a 100€ bonus active but its not showing in my balance. I guess I need to play to get it. But I dont want it. I just want to terminate my account and recieve my money back. But when I asked about terminating my account they simply ignored it and started talking about withdrawal rules. When the agent gave up on ignoring me he said termination of the account would mean recieving bonus money and not real money which is clearly not true! I confronted him about this and he closed the chat, is rhat not suspicious? I just want to terminate my account and get my money back, please help me with this, its possiblei its in their rules!

I was not able to get proof of the last conversation but I started a new one today and asked about termination, since I have a gambling addiction in the casino and wanted to stop playing. At first he didn't care and advised me to " have fun " in the casino when I am talking about an addiction. Then he started ttalking about withdrawals so it was clear to me he was trying to ignore it. Then he finally recognized it and told me to customercare@dachbet.com

I have now sent them an email about termination but I am worried they will have the same ideas about having fun in the casino or just telling me about withdrawal rules again.

In this case, I am quite curious to know if it will be possible to close your account. Did you also try to tell the chat if your bonus can't be cancelled somehow if you don't want it ? Have you rolled your deposit 5 times ? 

Let me know what the casino wrote to your email. 

I didnt ask them to cancel my bonus but that will be deducted when I close my account and recieve my real money. Its in the terms and conditions. I have not rolled over 5 times, I came to play in the sportsbook and there is no way I am playing for 6000 euros in the casino when I came to play 50 € per bet in the sportsbook. Thats why I want to close my account and recieve my money back. I will even take a small fee for it not to look like money laundering. I just want to get my money back and leave all this behind please help me.

I clearly understood that from your previous post. Our team will try to help you, so we'll see where they get to, but you'll have to be patient. I hope this gets sorted out as soon as possible and that you make a rough cut behind this casino, as it wasn't the best choice. 🙁

Thank you Jaro, I have contacted them about closing my account

You're welcome and I'll keep my fingers crossed. If there is any new information, don't hesitate to share it. 👍