Crowngreen Casino - general discussion (page 2)

Hi. If you’ve clearly explained several times that you want to self-exclude, I think it’s understandable for the casino to ask you once why you want to do so. But if you’ve already explained your decision and continue to insist on self-exclusion, they shouldn’t keep trying to persuade you to stay or simply ignore your request.

I don’t think repeatedly questioning a player who has clearly decided to self-exclude is particularly reasonable or user-friendly. Asking for clarification once is one thing, but continuously delaying the process despite a clear request is another.

So in this situation, I’d recommend submitting a complaint with us so our team can take a closer look at how the casino handled your request.

I’m leaving the link here for you.👈

I have sent a complaint and attached some emails, those emails i have sent i have gotten similar ones like 10 times. Keep in mind in every email i have explained i have a gambling addiction and want my account permanently closed. 3 weeks i have been emailing them. And apparently only my personal vip manager is allowed to block my account. No one else. He is impossible to get a hold of. I dont know what to do now. Please help

Yes, I understood that from your previous reply. We’ll do our best to help with the situation.

I hope everything turns out well, although I don’t want to promise anything in advance, especially considering the casino’s current Safety Index.

Good evening, I have filed a complaint with this casino because I requested self-exclusion due to gambling addiction and they did not close it for me, resulting in me losing money. They do not respond to Casino Guru but send me an email saying that they will not refund my money. What should I do after the refusal to respond to you? Dispute transactions through a bank?

Hi. I’m sorry this is still dragging on.

From what I can see, the complaint hasn’t been closed yet. Matej has given the casino another seven days, and I’d say this is probably one of their last chances to respond and try to resolve the situation. Of course, I can’t tell you in advance whether they actually will.

If nothing changes, I think it would be worth asking Matej what he would recommend as the next step. The casino is licensed, so contacting the licensing authority may be one option, but I’d wait to see what Matej says once the complaint reaches that point.

As for disputing the transactions through your bank, I personally wouldn’t rush into a chargeback right now. That process can be quite complicated, and it’s better to understand the possible consequences and what evidence the bank or payment provider would require before doing anything.

If you eventually exhaust the other options, then you can at least ask your bank or payment provider whether a dispute is possible in your situation. Especially if the reason is connected to a gambling problem, I wouldn’t assume how they will view it, as each provider may handle these cases differently.

So for now, I’d probably give the complaint these remaining days and then see what Matej recommends if the casino still doesn’t resolve it.

Problems with closing account. Ignoring emails, ignoring requests for weekly limits. Even you will say that you have gambling problems, no response. Trash site

Hi, I’m sorry you’re having trouble closing your account. You mentioned telling the casino that you have a gambling problem. Could you clarify whether you’re actually struggling with gambling, or whether you said this because they had ignored your earlier requests to close the account and you wanted them to take action?

I’m only asking because this distinction could be relevant to how your complaint is assessed.

You also mentioned that they ignored your requests regarding weekly limits. Were you asking them to increase your weekly withdrawal limit, or were you referring to a different kind of limit?