Cool Cat Casino - general discussion

If you want to discuss anything related to Cool Cat Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I received an offer of a no deposit bonus in my email, which I fulfilled the refill, they deducted me and there was a balance of 100 dollars left, but now I have continued playing, I have almost 600 dollars, I have tried to withdraw but it asks me for verification, I have already sent the support email Can you tell me if I will be able to withdraw all 600 or only 100? Remember that I have already met the rollover since before and I get that all those 600 is a withdrawable balance. I want to know if this bookmaker is effective and complies with what it offers. Help me, I only have one account here at this bookmaker.

Hello,

Sadly I'm quite sure you will be able to withdraw only $100. The bonus most probably ends by withdrawal not by fulfilling the wagering. Those bonuses usually contain info that if you are happy with the win, you can withdraw, otherwise, you continue to play for free.

Furthermore, we warn about the bonus issues associated with the RTG platform:

https://casino.guru/Cool-Cat-Casino-review

However, what you have described is quite normal for no deposit bonus for new players.

Has anyone EVER had a successful withdrawal from CoolCat casino???

Hey. May I ask if you experienced some kind of issue with the withdrawal at this casino, perhaps?

If there is something we could help you with, don't hesitate to let us know.

In the meantime, have a look at these user reviews, and maybe you can get some more information regarding your question. They are not very positive, unfortunately.

We'll wait for your reply, and if needed, we will have a look into all this for you.

I have an issue with coolcat-casino.com

They blocked my account without any explanation.

I can't submit a complaint here. Casino isn't shown. When I clicked to the link ith the post below, I read this.

Casino review not available

Unfortunately, to comply with local regulations, we cannot display the review of this casino to you.

Why am I not able to submit a complaint against them?

Hello, I'm sorry to hear about your problem at the casino. Could you tell me more about the account blocking situation? Did you play with any bonus? Did you have to go through verification? 

As for the complaint, I see that you have already managed to open it, which I'm glad about. 

For now I will wait for an answer.

Yes I have submitted a complaint. Why can't I see reviews here?

Because it's exactly as you described in your previous post, due to regulations from your state we can't show casinos in your country.😕

You closed my complaint. What is the evidence indicating the existence of multiple accounts associated with me? Are you sure casino represented you correct information??? They blocked my account and without paying my balance. I demand "the evidence" to be represented. Are you sure they are right?

According to what they sent Peter, yes. Every resolver is an expert in what he does and if he is not sure he can talk to the whole team. Unfortunately, the case went against you, and while I'm sorry, the evidence the casinos provide us with can't just be passed on. 

So I would still be careful in the future to avoid such things and always make sure that you only have one account in the casino.😕

That is, you unconditionally accept everything that the casino represents to you, without even representing this "evidence" to the other party and without listening to him.

OK. But don't fool people by telling them about your impartiality and transparency.

Look, if the evidence wasn't relevant we'd be on your side. We discuss different cases on the calls we have and it's never the case that the casino can provide anything and it's okay. 

You, on the other hand, have to understand, even though I know it is difficult, that it is simply not possible to provide evidence to the players. Imagine if a player is a bonus hunter, the casino accuses him/her, takes the money won and closes account, saying you broke the rules. They would supply us with everything we need and we would tell the player. The next time, he would know exactly what to avoid and what not to do so he could get away with it. Situations are different and if we gave everything to other players, it might not pay off.