This group tried to clear its name before, but was successful only partially - due to relocating its offices from Costa Rica to Europe.
The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months).
There is an express withdrawal process in trial, which has been introduced by the group only recently. Ask your customer support representative about this, as we believe it is for limited number of players only whilst in trial.
Since this whole group shares blacklists for delayed payments or non-payment among various websites, and thanks to the fact that we acquired proof indicating that they are paying out money to their customers in the end, we decided to put up just one blacklist for this behaviour.
We also don't consider them to be a rogue group because of this, and we'll give them a fair chance to clear their reputation.
That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster.
If you have any problems with this group, please, let us know and we will try our best to mediate the problem.
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After the player requested withdrawal, their account got closed without an explanation from the casino.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected. The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.
The player made a few withdrawal requests and after a couple of months of waiting, received a payment of $4,980. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon. However, they received the previous payment with the delay, this one was likely to be paid with delay as well. There is no further update about this case.
The player requested multiple withdrawals and a couple of months later, received the first payment of $2,026 via FedEx delivery system. The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too. There is no update if the player received the rest of the winning.
The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared. We believe that the player received her money at last.
The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go. After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification. After the player sent the documents, they couldn´t get an update on them. Later on, the player received three out of the four payments and waited for the last one to arrive. We believe that the winning was likely paid.
The player, Lynda from the UK, requested two withdrawals. She received an email from the casino that stated since she lived in the U.K. she would have to use a bank wire withdrawal which had been split into part Neteller, even though she was told that she couldn't have Neteller, and part Manager approval. When she asked what did the Manager Approval mean, she received no answer. Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived. There is no further information on this case.
The player, Rita, requested a withdrawal of $10,000 that was split into four installment payments of $2,500. Shortly after the payments were approved, she received first two payments that were $651 short. They've already been deducted by $801 which was for the fee and bonus. Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts. Rita strongly disagreed and couldn't understand why would she be charged some fees again. There is no new information about this case.
The player, Mr.Bossman, made a withdrawal request of $23,000. He was told by the casino that he'd be paid in payment installments of $2,500 every two weeks. The player was not excited about that information because he believed that the whole process would take way too long, about nine months. Mr.Bossman did receive his first payment so we highly believe that he did receive the rest of his money.
Dianne requested a withdrawal of $930 and it was approved a few days later. She contacted the casino about an update on the processing but they were not helpful at all. When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days. We believe that the payment was received at last.
After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check. She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her. The check would have expired soon and there is no response from the casino still.
After the player requested a withdrawal of $750, their account got blocked due to chargeback. The casino decided to return player's deposits but it would take some time before the player would receive them all. No other details are available ever since.
The player requested a withdrawal of $100 and a couple of days later, the payment was approved. After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around. The casino never reacted to this case and it remains unresolved.
After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so. Later on, she was told that the check would arrive soon. The casino responded to the complaint and then they stopped. No more details are available after that.
The player's bank contacted them with an alert of charges on his bank card. The casino promised to send the full refund of the processing fee to the player and later on changed their mind and the player received only a partial amount of $450 and the account was closed.
In this case, the player did not provide enough information about his complaint. The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached. He also wasn't very polite towards the casino's representative, which was really unethical of him. Later on, he did apologize to the casino's representative but that didn't change the fact that he was denied of the winnings.
The player, Ellen, was accused of having a duplicate account. She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino. The player found herself totally innocent in this. The customer support promised her a deposit refund, but she wasn't sure whether she would ever receive the money as she had already been waiting for a long time. The casino stated that Ellen would receive this refund, they just couldn't state when it would happen. The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process. There is no further information available.
The player complained about having submitted the documents for account verification repeatedly but the casino never acknowledged their reception. The casino stayed unresponsive to mediation attempts as well. No further attempts since then.
This player’s inconvenience started because of her name change after getting married. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed. We think this is a valid reason for an account closure. The casino offered to refund the player’s deposits, however, it took too long. We have no information whether the deposits have been refunded or not.
The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo. Unfortunately, the casino never replied to this complaint and did not give any statement. It remained unresolved.
The player requested a withdrawal but still didn't receive it. They tried to contact the casino but that didn't help. The casino never responded to the complaint and it stayed unresolved.
Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino. This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away. Soon after he provided this information, the withdrawals started coming into his account one after another. That would have been a great thing if they weren't shortened, every single one of them. Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all. There is no further information available.
Mary deposited $50, accepted a bonus and won $300 which she requested for a withdrawal. This request was delayed but Mary received the winnings at last, but not in full. The casino paid her only $100 and said it was due to the bonus rule which had the maximum withdrawable limit set to 2 x the deposit amount. Mary claimed she also received an email from that she had won a lottery drawing of $200 but the casino ignored this and never even mentioned it in the complaint. This case is uncertain and complicated, still open and unresolved.
After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint. The casino never responded, therefore we couldn’t decide what exactly happened and why the payments were delayed. Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did. We understand this can be frustrating for the player. The current status is unknown.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails. There was no reaction even after complaining publicly. It’s uncertain whether the player received his money or not.
The player's account was closed while waiting for a requested withdrawal from which a part of the winnings ($630 out of $1200) had been approved, but no money came to the player’s account. The casino never reacted to this complaint, so it’s hard to decide whether the payment came or not, as well as whether the casino had a valid reason to close the account. We consider this case uncertain.
In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check. Uncertain case.
The player complained publicly because of delayed payment. The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation. The casino stated they planned to pay out the player’s winnings, so we consider this payment as delayed but likely paid.
The player's account had been already verified when they requested a withdrawal so they thought it would arrive at their account soon. Unfortunately, that didn't happen and the payout was delayed due to an unknown reason. When the player asked the casino for an update, they would respond that they had to wait a few more days. Later on, the casino claimed that the payout was sent to the player but they never confirmed it. We believe that the player was likely paid, but the complaint remains unresolved.
It was obvious that the player had the right to receive their winnings. The casino claimed that the verification process could take up to 15 business days but later on, they told the player that the payment approval could take up to 10 business days. Even though the payout process was taking too long, the casino reassured the player that he would get his money. After a few months, it was still not clear whether the player received his winnings or not. This is an uncertain case and unfortunately, it’s not even clear how much money was in question.
The player was unsatisfied because he had no information about when the casino planned to process his payment. He was arguing he had not received any tracking number and wanted to get more information about his money. The casino officially answered that the tracking number had been emailed to the player. No further information is available.
The player asked to get self-excluded from the casino and they did acknowledge their request via email. But about two weeks after that, they were able to make 3 additional deposits and lose more money. There is no further information available.
The player did a chargeback on their account but reversed it and the casino promised to help them to resolve that issue. Later on, in the complaint, the casino claimed that they've done everything and considered this case ruled in their favor and refused to discuss it any further. No other information is available.
The player 'andrea00732' had been requesting a withdrawal of $2500 for a number of weeks but was still awaiting payment. The mediator tried to contact the casino but there was no response.
The casino representative reacted to the player’s public complaint, however, the responses were not very helpful. The representative claimed the situation was complicated because of the number of the payments, there were six of them. From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint. Therefore, it remained unresolved.
Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not. The casino never responded to the complaint and it’s hard to say if it was paid. The player hasn’t complained again, so we consider this delayed payment to be paid out.
After the player complained publicly, the casino used its no reaction policy against them, and therefore, it’s hard to say if he got paid or not. The case remains unresolved.
The player had a few delayed withdrawal requests when the casino responded to her complaint. They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
The player expected to be paid at least $5000 every other week after hitting a large jackpot. His complaint said it was $2500 every other week at first, then the casino lowered it to $1250 and the payments were often longer apart (monthly). The player was understandably not satisfied, as it would take more than a year for him to be fully paid. Moreover, the player couldn’t be sure the individual payments would come on time. The complaint remained unresolved.
In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid. However, the player complained about receiving only $200 from the total withdrawal of $1400. The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
The player, Fungirl911, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account. There is no further update on this case since the casino never responded to her complaint.
The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings. The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements. The casino then tried to resolve the complaint but they were not able to contact the player via phone. There is no further update available ever since.
The player requested a withdrawal in September. In December he was still waiting for the casino’s response. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service. The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.
The player 'SORGU33' received a $50 free chip via email as a birthday gift from the Casino. The player claimed that as they had already used a free chip they spoke to live chat to confirm that it would be ok to use another one. After wagering, the player attempted to withdraw $100, and chat again confirmed this was OK. The next time the player logged in they were told that the withdrawal was declined due to the fact the player had used 2 chips in a row with no deposit in between, and then also their account became locked. The complaint was brought to the mediator and the casino responded that there was no record of the player contacting support before using the chip. The player contested this, but could not back up their claim with any evidence, nevertheless, the mediator also concluded that a birthday gift should be considered differently to a standard chip. As such no resolution was found.
The casino responded and the payment was approved, the player would get the payment soon. After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid.
The player requested three withdrawals in the amount of $6,251 and sent the documents for verification. Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer. They both became delayed and later on, lost. The casino representative told the player someone would look into the case but ever since then, no update was provided to them. The complaint remains unresolved.
The player requested a withdrawal of $4,500 but didn't receive the payment. After the player contacted the customer support, they told them to wait a few more days. When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened. The payment never came and the case remains unresolved.
The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents. The player said they sent them five times already and became angry because of the way that the casino responded. There is no final answer whether the player received the payment or not and the case is still unresolved.
The player requested a withdrawal but it was delayed due to an unknown reason. There's no further information available on whether the player received her winnings or not. The complaint remained unsolved.
The player requested a withdrawal of $100 and sent all the needed documents for verification. They still haven't received the payment and this case is still unresolved.
The player requested a withdrawal of $140. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check. The player still didn't receive it. The case remains unresolved.
The player requested a withdrawal of $1,000 but the payment kept delaying. They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method. The player was unable to do that as they had no access to such a bank. The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours. We consider this likely paid.
The player requested a withdrawal of $8,000 but the payment was delayed. When the player contacted the support team, he received different excuses every time. Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again. So he sent them for the sixth time and the finance team representative told him that he should receive his check that week. He would receive them in six payment installments. The case remains unresolved.
The player requested a withdrawal of $6,825 but the payment was extremely delayed. The support team emailed with the player back and forth about the documents for verification being received and then not being received. It was a very long process, but the player received a sum of $4,305 and was waiting to receive the rest of the money. There is no further response from the casino but we believe that the winnings were likely paid.
The player, Stuart, requested five withdrawals. He had received two of them in the amounts of $286 and $550. The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK. The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid. There is no update on this case.
The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings. The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived. No other update is available and the complaint remains unresolved.
The casino removed almost $2,500 from the player's account claiming they played with mixed funds which they said wasn't true. They said the player used a $50 bonus chip back in 2015. The complaint remained unsolved.
The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses. No update is available ever since.
The player won $2,828 but didn't request a withdrawal because she planned on playing more games with her winning. Later on, when she tried to log into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved. There is no further information on this case.
The player requested three withdrawals and they got approved. Apparently, there was a delay in payments and customer service kept replying with various excuses. Despite the fact the player has not received the money yet, probably he will get paid (previous withdrawals were paid by check).
The player 'BSCOTTY' had his payment approved. However, the casino blocked his account without relevant reason. The player tried contacting the support via phone and e-mails, but it did not help. In the latest message, the player was still waiting for the payment.
The player from Switzerland is struggling to withdraw his bonus winnings. We classified this as against fair gambling codex since the player was not able to withdraw winnings from NDB because of restricted country,
The player decided to withdraw $2,500 from his account. When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and a question about why was his account locked Ruby Slots representative answered and promised to bring some light into this case. Unfortunately, that was the last message from the representative and what truly happened, in this case, is a mystery.
The player won some money and in the order to withdraw it, she needed to make a deposit. While depositing, she received a bonus of 25 free spins and accepted it. Once she did that, she had lost her previous winnings due to mixed funds and her requested withdrawal got denied. When the mediator contacted the casino about this issue, they never responded to them and the complaint remained unresolved.
Player won over $2500 which was divided into 4 payment installments which of only three of them were received and the last one was missing. Casino pointed out that it was the player who had canceled this withdrawal but they refused this statement and wanted their last payment to get sent. No other information is available.
We don't know what happened in this case but the player was blamed for an irregular bonus play and her account got suspended for 30 days. Thirty days later, her account was still locked, nobody answered her why or what was the result of the audit.
The player's winnings were divided into small payment installments of 2500$ and paid to her regularly. During 6 months, she had troubles a few times and after the casino had payout most of her winnings, she decided to gamble the rest of the money.
The player won an unknown amount of money which was divided into three withdrawals. He didn't get any response from the casino by email nor after he started to complain. They just simply ignored him and didn't pay him.
Cayla, as many other players, was facing the fact that payouts in Ruby Slots casino were extremely slow. We believe that she got all her winnings, but in this case, the payout speed was extremely slow. In fact that every time she asked: "where are the money?" she got an answer: "in the next few days you should receive them" and that she wouldn't get them was more frustrating for her than the extremely slow payout speed.
The player 'Reef1982' was told that they would receive a refund of their deposited funds, but then had issues making contact with the casino and didn't receive any payment. The casino unfortunately would not respond to the mediator.
After the player took her winnings in the form of a check to her bank, they found it fraudulent and didn't accept it. When she contacted the casino about it, they said they had canceled the check and promised to pay her with a different method. Later on, they accused the player of letting someone else to cash out the check and returned the money to her player's account. Once again, they promised her they would find a way for her to get the winnings via a different method. No other information is available ever since then.
Player had been waiting for 2monts for his 100$ withdrawal. Every week casino canceled the withdrawal for a reason of missing documents. The player was completely sure that he had sent all the documents but the casino did not respond to his email. The casino responded at askgamblers that the withdrawal request was being processed. No more update since, it has probably been paid.
Player from the United States reported some delayed payments and a locked account. Casino responded that they had reviewed his account and explained that they needed an email response from him with information about the payment method. Finally, they did communicate with each other and found a common solution, the complaint was not resolved because player did not confirm whether he received his withdrawal, no more update since.
Player complained about a very long withdrawal processing. He had 3 winnings approved months ago but still didn't receive any payment. Finally, in his last update, he said he had been contacted about a possibility to be paid via Bitcoin payment method. No update since.
Player was complaining about the winnings from June and July not being received. In September a casino representative replied to him and confirmed the payment had been sent, however in October player was still awaiting part of his winnings to be paid. No more update since.
Player has been complaining for 2 months after he had made a withdrawal request. The casino kept saying they were checking his account, no incoming payments so far. No update since.
The player requested a withdrawal in the past and it came very quickly but when she requested another one, it became delayed. When the casino responded to her complaint and said that the payout was approved and paid, she never confirmed it but we believe that it was likely paid. No other update is available ever since then.
Player complained about the fact, that at first his winnings were approved, then disappeared from his account and at the end his account got blocked. The player was disappointed by the lack of customer support. No reaction from the casino, no more update.
The player complained that 16 days after they had requested a withdrawal and sent all the necessary documents for verification, the casino was still not responding. The people from the forum told the player that they had been well aware of the reputation of the casino before they started to play there. There is no further information available.
The player 'northridgemaster' won $100 playing with a bonus, but has been unable to make a withdrawal. He has tried to contact the casino repeatedly but had no response. The casino has also neglected to reply to the mediator.
The player complained the casino wouldn't approve his winning of 100$ that came from a free chip bonus. The casino said he had already had an account registered with them back in 2002 and had used a free chip bonus already. The player said that in 2002 he had a different address and didn't have a qualifying age to play. This is an uncertain case.
Some money was sent to the player (around $1700). Casino representative told to the player that he should not had placed a complaint as she was helping him out. Later they informed the player that the money he had received was not meant for him. He was accused of breaching bonus terms. He played blackjack before completing the wagering requirements. This came after a month of waiting even though he was ensured multiple times he would receive his winnings. No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without any evidence but the player was told to wait for his deposit refund.
Another complaint regarding a delayed payment without any communication. We are unable to tell if these customers ever got paid.
The casino did not answer any of the players' emails. They only asked for identification documents again. The payment has an unknown status.
Many requests were declined in this time period in March 2017, the player constantly got disconnected while trying to contact the live support. No clue if he ever got paid or not.
The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates. We have no clue if the player got paid or not.
The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March 2017.
The player complained they had been waiting for the withdrawal request to be transferred to their bank account for months. They said the withdrawal had the status of 'processed' but the live chat kept reassuring them their money would be transferred soon but so far, they didn't receive anything. In the end, the player was not allowed to log in to their casino account. No reaction from the casino, no more update ever since.
The player tried to write to the casino support many times but he has got no reply. His winning was simply taken out of his account.
2 months later the player still did not get his winnings. He was told that a manager would call him soon but no one tried to reach him. Uncertain case and unprofessional comunication from the casino's side.
The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything.
No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not.
Later we had no answer from the casino or from the player's side. We are unable to decide what was the reason of it or if the player got paid.
Unfortunately, in February 2017, there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.
This payment was pending since December 2016. In February 2017 still no outcome.
The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.
She mentioned also unclear bonus conditions, which were not stated in the offer. However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.
The outcome of this case stayed unclear, we have no clue if this customer was paid or not.
The player had 2 pending withdrawals, both in the amount of $500. The player just received an email saying his request had been declined, no reason given.
No information or excuse from the casino, the player had been waiting for more than one month.
From this insufficient communication from the casino's side, the player was one of many frustrated customers. Withdrawal stayed requested and we do not know the outcome of this case.
The player’s account (including his winnings) was blocked due to an accusation of having multiple accounts. We closed the case as unresolved because the decision of the casino was against our fair gambling codex.
After the player requested a withdrawal, it was declined and their money was returned to their account. Later on, the player won almost $10,000, requested a new withdrawal and sent all necessary documents for verification. The casino decided to pay the winnings in 4 payment installments of $2,500 each. But soon after that, the player's account got locked and they were also blocked from the sister sites. No further information is available ever since.
After the player submitted requested documents for verification 3 times in the row, the casino was still declining it. The player had the same problem with the casino previously and once they complained publicly, their winnings were paid to them. But this time, it was different because the casino wouldn't respond to them. No other details are available after this.
Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours. However, the player didn't receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything. The case is uncertain, we couldn't decide as none of the sides provided any evidence.
The player requested a withdrawal but it was delayed due to unknown reasons. There is no other information available.
The player “REDSEVEN” wanted to withdraw $200 from his account. His withdrawal was approved on March 9th, 2017, but it had been delayed. After complaining, the player received his winnings on April 21st, 2017. Afterward, the player claimed he had a second request for another $200. He received a response from the casino only after complaining multiple times. The casino claimed there had been just one withdrawal in his account, to which the player reacted by including an e-mail from the casino’s customer support, saying the second request was going to be paid out in few days. No further evidence was provided by either side. The case is uncertain and we couldn’t decide whether the second $200 has been paid out or not.
German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason. After a week, the casino replied they couldn't access his documents for verification. There was no further response from either side. In this uncertain case, we couldn't decide if the casino had a valid reason for delaying the withdrawal requests.
The player requested a withdrawal of 9,000 AUD that was on their account but after a few weeks of waiting, they were informed that banking details were wrong and it was possible to payout only 1,000 AUD since the remaining amount would be taken as bonus funds. The player claimed that they hadn't been aware of a deposit bonus used. The casino hasn't reacted to the complaint.
The player requested a withdrawal to her Australian bank account and was supposed to get a payment in up to 5 days. However, a casino representative told her that all payouts were delayed due to the pandemic. There was no response to the complaint.
After the player won while playing with a bonus, they were accused of multiple account holdings. The player claimed they had only one open account. No more details are available.
The player requested a withdrawal of $2,500 and sent documents necessary for the verification to the casino. There were several attempts to verify the account, after which the casino informed the player that they couldn't process the payout via payment methods used by the player. Some credit cards numbers that did not correspond were discovered. The player claimed that he hadn't used the cards mentioned by the casino for making deposits.
The player claimed to have won $4112.14 at the Royal Ace Casino. Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account. The casino didn't react to his requests via phone, email or chat. Player just got one reply saying the casino representative was out of office and would get back to him ASAP. The player was considering legal action against the casino. No other updates since.
The player requested a withdrawal but the casino kept asking him repetitively for new proofs of identity, delaying the payout request. In the end, the casino said that they had never received the deposit necessary for a valid play from the player. The player showed a proof that the deposit had been deducted from his bank account. The casino stopped communicating.
The player complained it had been more than 3 months since his withdrawal request got approved and he'd been waiting for a cheque payment. The casino was unresponsive.
Player's account got verified, then he was asked to renew his driver's license due to it's approaching expiration. The player thought the casino was giving him a run-around and was stalling his pay-out. The casino didn't react to this complaint.
The player complained that in order to validate a withdrawal request the casino asked for supplementary identity documents, the driver's licence had not been accepted as proof of identity. However, the player felt it was not secure to send that kind of sensitive information to more parties and refused to do so. The casino was unresponsive to contact attempts in order to discuss this issue.
The withdrawal request had been repetitively delayed due to continuous requests to send the most recent verification documents. Each time the documents processing took several weeks and the player felt this was a neverending story. The casino stopped communicating with the player and didn't react to this complaint either.
Player won an amount of $5000. He received half of the winnings after 6 weeks. He'd been claiming another half ($2500) for months, without success. The casino didn’t reply to his phone calls, emails or live chat communication attempts. Later on, the casino replied about the casino representative being out of office. Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player said he had never received the money. We don't know whether the player has ever received the entire amount of his winnings.
Player was waiting for the payment of his winnings for over a month. Casino replied it had been processed, but until he made a public complaint the player didn't receive anything. He then received a payment by check, however, it was refused by his bank. According to the last update, the player was in contact with his bank, trying to solve the issue with the check. It is so far unknown whether the player received his winning or not.
The player requested a withdrawal of $1320 via wire transfer but the casino didn't accept both of the player's bank accounts. A casino representative offered to use the Bitcoin payment method instead, then confirmed recieving the crypto adress from the player specifying that the fee would be removed from the withdrawal request. The player agreed but hasn't received any updates regarding his request since then.
The player claimed an amount of more than $2000. He had several unpaid requests pending on his account, which have already been approved. He complained that he had to wait weeks or even months for his withdrawals. The casino replied to his complaint and informed him about his next incoming payment. The player provided a chat transcript with the casino support confirming sending money to the processor. No reply from the player about the actual status so far, he has probably received the money.
Player had issues with getting his withdrawal approved because there was a misunderstanding concerning his credit cards. He made a deposit using one credit card, which had expired since depositing the money. The player sent a new credit card details to the casino for verification, so that he could receive his winning. The casino assigned this to their fraud department. Finally, the casino informed about