Cool Cat Casino Review

The player from Tennessee had been waiting nearly a month for a withdrawal to be processed at Casino. The casino had informed the player that they couldn't send a check due to it being an international transaction, which the player insisted wasn't true. The player had used a free chip to play and had to go through a playthrough of $4000 to receive real money. The casino had initially suggested a resolution through Bitcoin, however, the player had contested withdrawals within the account. After considerable back and forth, the casino had finally escalated the withdrawal for payment via Bitcoin. The player had confirmed receipt of the funds, effectively resolving the complaint.

The player from California had experienced a delay in the approval of her withdrawal request from Cool Cat Casino, despite having submitted all required documents and escalating the issue twice. After her issue had been escalated correctly, the casino had approved a different withdrawal amount due to a bonus. The player then waited for her Bitcoin deposit, which had taken longer than expected. The casino eventually confirmed the payment had been released and delivered via Bitcoin. However, the player did not respond to confirm receipt of the payment, leading to the rejection of the complaint.

The player from Arizona had accused the casino of scamming him and confiscating all his winnings and remaining balance. The player had claimed that he hadn't used any bonus and had made multiple deposits. The casino had responded by stating that the player had a number of disputed charges and the winnings were from a free chip with a maximum cashout of $100. After reviewing the provided proof, we had confirmed the casino's explanation. The player had been dissatisfied with the conclusion and had considered hiring a lawyer. The complaint was rejected due to the player's chargebacks and winnings derived from a free chip.

The player from Alaska had waited for weeks for her withdrawal approval from an online casino. Despite multiple accelerations, the casino had seemed to be stalling. She had two approved withdrawals that hadn't been paid. After several interactions with the casino and reconfirming her information, the player had finally received her winnings. The player had expressed dissatisfaction with the casino's customer service and overall experience. The complaint had been marked as resolved by the Complaints Team.

The player from the United States had won 2,000 but had not received the winnings despite having completed the withdrawal form and verifying all necessary information. The player was frustrated due to a lack of response. The casino had claimed that some necessary documentation was missing, including the back of the credit card and the wire transfer information. Despite the player insisting that he had submitted all the required documents, he did not respond to further inquiries from the Complaints Team. Consequently, we had to reject the complaint due to a lack of communication from the player.

The player from Virginia had encountered an issue with a delayed withdrawal from an online casino. The Complaints Team had advised her that withdrawals could take several days or even weeks to process, and that the delay might have been due to unfinished KYC verification or a high volume of withdrawal requests. The player had been advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that her withdrawal had been approved and deposited. Consequently, the Complaints Team had marked the complaint as resolved.

The player from the United States requested a withdrawal. Despite successful previous withdrawals, this request was met with ambiguity and stalled responses from customer service. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States is unable to withdraw funds due to an issue with the ID verification process. The casino system says there have been too many verification attempts and is not allowing further submissions. The player did not respond to our questions and comments, so we rejected the complaint.

The player from Mississippi had won $5000 but faced difficulty withdrawing it. She had claimed that the casino changed the rules of a bonus code after she won a large amount. The player had also reported communication problems with the casino. We had requested evidence to support her claim, but the evidence provided by the casino contradicted her allegations. As a result, her complaint was rejected due to a lack of supporting evidence.

The player from Michigan has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States has requested several withdrawals. Unfortunately, the payments seem to be delayed. Player stopped responding to our question therefore the complaint was rejected. The issue has been resolved successfully.

The player from the United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from the US is not able to withdraw his winnings due to the minimum withdrawal limit. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from the US requested a withdrawal over a month ago prior to submitting this complaint. It has not been processed yet. As the disputed winnings were accrued while playing with a cashback bonus where a maximum win limit of $100 applies, the exceeding winnings were deducted fairly according to the casino's bonus T&Cs. We were forced to reject the complaint as unjustified.

The player's unable to withdraw as his country is supposed to be restricted. The issue was discussed at length with the casino, but after some time the player decided that they did not wish to pursue the matter any further. The complaint was consequently rejected.

The player from Kentucky has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player stopped responding to our messages and questions.

The player from US tried to withdraw his bonus winnings, but the casino accused him of creating multiple accounts. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

The player from the United States had requested a withdrawal more than one month prior to submitting this complaint. He received the payment approximately 6 weeks after the withdrawal request was made. The complaint is resolved.

The player from the US was struggling to withdraw her winnings. The casino was paying the player in increments, but the processing of the payments on the casino's side was rather slow. More than two months after submitting the complaint, the player confirmed she had received all her winnings. The complaint was closed as 'Resolved'.

The player from United States was prompted to provide additional documents for the KYC, even though her account had been verified in the past. The casino later informed us that the player passed the KYC and her withdrawal was successfully processed. There were no further updates from the player. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from the UK is experiencing difficulties withdrawing funds. Her withdrawal has been pending for a month. After some time, the player managed to receive the withdrawal and the case is solved.

The player from the US was trying to withdraw her winnings. She had to request multiple withdrawals over the course of 7 months before all her winnings were successfully transferred to her bank account. We closed the complaint as 'resolved' after the player received all her funds.

After completing wagering requirements, the player from Spain has been rejected with his request to withdraw bonus winnings, due to country restriction. The player activated multiple bonuses in a row using promo code from third party websites. Therefore we rejected this complaint.

After the player requested a withdrawal of $750, their account got blocked due to chargeback. The casino decided to return player's deposits but it would take some time before the player would receive them all. No other details are available ever since.

Deborah asked for a withdrawal, but she was informed that her bank is not supported. She created another bank account (which they suggested) and this bank was also not supported. After opening a third account, she is still waiting for her withdrawal. It has already been two months. This case was successfully resolved.

The player, Mr.Bossman, made a withdrawal request of $23,000. He was told by the casino that he'd be paid in payment installments of $2,500 every two weeks. The player was not excited about that information because he believed that the whole process would take way too long, about nine months. Mr.Bossman did receive his first payment so we highly believe that he did receive the rest of his money.

The player's bank contacted them with an alert of charges on his bank card. The casino promised to send the full refund of the processing fee to the player and later on changed their mind and the player received only a partial amount of $450 and the account was closed.

The player from the US had experienced issues with site accessibility after making a withdrawal request. Despite having received an email confirmation of her withdrawal, she hadn't been able to access the casino website from any of her devices. She discovered that her IP address was blocked, as she had been able to access the site using a VPN. After communicating with the Complaints Team, her issue had been resolved, and she confirmed that she received her payment. However, the issue with the IP address block remained, even though the player decided to stop using the casino.

The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request. Consequently, we marked the complaint as 'resolved'.

The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. He had stated that the casino had approved his request, but he hadn't received the payment despite being a KYC verified user with previous successful withdrawals. The player later confirmed that he had received his payout, and the issue had been resolved. We had subsequently marked the complaint as 'resolved' in our system.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved.

The player from South Africa is complaining about the lengthy verification process. The casino replied and stated that they had received the documents and that the player's account was now verified. The casino further asked for a payment method to use to process the player's withdrawal. The player provided this, and after some time, received their payment. Consequently, the complaint was closed as 'resolved'.

The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. The casino representative informed us the payment was processed and sent to the player's Bitcoin wallet. Two weeks later, the player confirmed she received the payment. The complaint was closed as 'resolved'.

The player from United States has requested withdrawal a month ago. Unfortunately, the payment hasn’t been received yet. After some delays the player was able to receive her funds and the complaint is resolved.

The player from Pennsylvania experienced a delay in receiving funds via coindraw, despite being promised instant processing. After three days, the casino was uncertain about when the funds would be available. The issue was resolved when the player confirmed receipt of the funds.

The player from Texas had requested a $2500 withdrawal seven weeks ago after winning with a "no rules" bonus. Despite completing and obtaining approval for all verifications, the payment had not been received, and customer service had failed to expedite or escalate the issue as promised. Ultimately, the issue was resolved successfully, and the payment was received by the player. The complaint was marked as 'resolved' in the system.

The player from California had requested a withdrawal of $100 two weeks ago from Palace of Chance Casino, but had received no updates. Despite daily attempts to contact the support team, he had received no response and his access to live chat support was eventually blocked. His account had already been verified on February 15th, and he had made one deposit into the casino. He was informed on March 20th that his withdrawal request had been approved, but he was not paid out. After contacting the casino again, they had requested him to verify his account once more. Following the re-verification and our intervention, the player reported that he was finally paid out.

The player from the Netherlands had attempted to withdraw $500 over two separate transactions in January. After a month's delay, the $200 withdrawal had been denied without any clear reason, despite the player's multiple inquiries and repeated documentation submissions. The player had provided all necessary documents for account verification, including ID and proof of address. However, the casino had claimed they did not receive these documents and could not proceed without a valid method of payout. After a series of exchanges, the casino finally acknowledged the receipt of necessary documents and approved the withdrawal. The player had received part of her winnings but reported that some amount was still missing. Despite this, she had requested to close the complaint, expressing fatigue over the process.

The player from Washington had experienced an issue with a delayed $2000 payout. Despite having completed the necessary paperwork twice and having received approval for the payout, the player had not received their bitcoin withdrawal after 6 weeks and 15 days of waiting. After we had requested clarification from the casino and the player, the player confirmed receipt of their winnings. We had then marked the complaint as resolved.

The player from the US has been experiencing a delayed withdrawal approval since submitting a request in June 2023. They provided all necessary verification documents, and despite receiving approval, their withdrawal was later denied without explanation. The player resubmitted a withdrawal request and was seeking help in resolving the issue. We got in touch with the casino representative, and after he checked the issue internally, the player was informed about her withdrawal finally processed from the casino's side. After that, they confirmed receiving the money, so we closed the complaint as resolved.

The player from the US requested a withdrawal in April. It has not been processed yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully

The player from Japan was struggling to complete her account verification. We contacted the casino and got the information that the player hadn't added a valid payment method when requesting for a withdrawal. The player shared her Bitcoin address so the casino representative was able to add this to her account. The winnings were finally paid out, so we closed the complaint as resolved.

The player from Texas has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player has confirmed receipt of the payment, so we closed this complaint as resolved.

The player from the United States has requested her first withdrawal almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Pennsylvania submitted a withdrawal request less than two weeks prior to contacting us. The casino informed us they paid the winnings and the player. The player confirmed he received the winnings.

The player from Switzerland has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed that he has received the payment, so the complaint was resolved.

The player from United States had been waiting for their two withdrawals to be processed for more than three weeks before submitting the complaint. Four weeks later, the player informed us that the withdrawals had been processed and successfully received. Sťažnosť bola uzavretá ako „vyriešená“.

The player from California requested a withdrawal via crypto on July 1st, but despite being approved, they had not received their winnings after 19 days. The casino exceeded its maximum processing time and did not adhere to the fast withdrawal claims promoted on its website. The player confirmed passing KYC verification and meeting all bonus playthrough requirements. The issue was resolved as the player eventually received the withdrawal.

The player from Texas had used a code to get 60 free spins with a max cash out of $100 at Prism Casino. After fulfilling all the requirements, the player had been left with $100 but the casino only paid $50. They later claimed that they had the wrong rules in the system. We had contacted the casino for clarification and they acknowledged an error on their part. An additional payment was issued and the player confirmed receipt of the full $100. The player had also expressed dissatisfaction with the casino's decision to change their status to 'skilled player' after the issue was resolved. The complaint had been marked as 'resolved' by us.

The player from South Carolina had had two missing withdrawal requests dating back to 11/27/2023. Despite having constantly communicated with the casino for a month, she had always been told to check back in 48 hours but ultimately no resolution had been provided. After the player's complaint, we had advised her to wait for another week for the second payment as the casino might have applied weekly/monthly withdrawal limits. The player later confirmed that all her payments had been received. Consequently, we had marked the complaint as 'resolved' in our system.

The player from the United States is having trouble making a withdrawal. Despite being assured via live chat that there are no problems with the account, the funds keep being returned to the play account without any explanation or email notification from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

The player from New York had requested a withdrawal from Wild Vegas Casino on June 27, which was initially denied. After resubmitting details for a bank wire, the casino claimed that the payment was sent on July 29, but subsequently informed the player on August 9 that the payment was still under review. The player confirmed that the funds were received in his account after a delay that was attributed to a third-party payment system. The issue was resolved successfully, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Virginia had faced persistent withdrawal issues with the casino. After his initial withdrawal request for $627.77 in bitcoin was approved two months prior, the casino had required multiple verification methods, including another deposit and repeated sending of ID photos. Despite finally switching to a bank wire withdrawal, the transaction was still not processed after over a month. The issue was resolved after the player received $260.50 via bank wire and confirmed an additional $100 was available for withdrawal from his casino account. The complaints team marked the issue as resolved.

The player from Texas won $4500 and capped at $2500 for withdrawal. Despite the withdrawal being approved and all verification requirements being met, the player was experiencing issues with finalizing the transaction. Later, the player confirmed that the withdrawal was successfully paid. The complaint is resolved.

The player from New York has been waiting for a withdrawal of $50 for two weeks. Despite contacting the casino several times and being assured the request was in the queue, the player's withdrawal request has not been processed. We got in touch with the casino representative and he promised to assist in the matter. A couple of days later, the player informed us that the winnings were received so the complaint was closed as resolved.

The player from the United States has requested a withdrawal more than one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player struggled to withdraw his balance as the casino is keep requesting new documents. After contacting the casino, we found out that the player's withdrawal has been finally approved and he successfully received the winnings so the complaint is marked as resolved.

The player from Georgia had requested a withdrawal two weeks ago and was informed by customer service that the payment had been approved and sent to the payment team. The player later confirmed that the funds had been received from the casino. The issue was marked as resolved following this confirmation.

The player from California faced difficulties withdrawing funds, having requested a withdrawal two weeks prior and submitted all required documents. Despite verifying the bitcoin address multiple times and being informed that the issue was escalated, the player continued to be caught in a loop of responses without resolution. Additionally, another $800 withdrawal was pending, which added to the frustration. The issue was resolved after the player received payment with a manager's approval, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Florida had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The player experienced delays in receiving her winnings, which had initially been requested on June 13th and approved for disbursement on August 1st. After persistent follow-ups and communication between the player, the Complaints Team, and the casino, it was confirmed that the funds had finally arrived. The issue was resolved, and the player was advised to consider cryptocurrency options for faster transactions in the future.

The player from Mexico faced issues with the verification of her payment card at Slots of Vegas Casino. The verification process flagged her card as altered or damaged, which she assured was not the case, affecting her ability to withdraw funds. After multiple attempts and communications, the casino confirmed that all necessary documentation was on file and suggested updating her Bitcoin address. The withdrawal was eventually approved and processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.

The player from the United States had submitted a withdrawal request of $1000, which had been her first interaction with the online casino. Despite having provided all KYC documents and her Bitcoin wallet address, she hadn't received her winnings for over two weeks. The player had attempted to contact the casino multiple times through live chat and email, but to no avail. After submitting a complaint to the Complaints Team, we had contacted the casino on her behalf. The casino had responded, and the player was informed that her withdrawal had been approved. She had been told it would take an additional 7-10 days for the funds to be transferred to her Bitcoin wallet. Upon receiving her winnings, the player confirmed the successful resolution of her issue.

The player from California had been unable to withdraw his winnings of $2500 from the online casino. Despite having been a verified player and having made multiple attempts, his withdrawal request had been consistently denied. The player had faced similar issues with the casino's sister site in the past. Upon mediation by our Complaints Team, the casino had agreed to process the player's withdrawal via check. The player had confirmed the receipt of the check after a significant delay, marking the resolution of the issue.

The player from Texas had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up until that day. After communicating with the casino, the player's withdrawal had been approved and a wire transfer had been initiated. However, the player had experienced delays in receiving the funds. We had advised the player to wait a few more days for the transaction to process. Eventually, the player confirmed that the funds had cleared in their account, resolving the issue.

The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal. After a series of exchanges, it had been revealed that her account was deactivated by the casino's security department. The player had used a deposit bonus to accumulate winnings, but due to the bonus being non-cashable, she wasn't eligible to withdraw the full amount. The casino had agreed to refund her initial deposit of $31. The player had confirmed receipt of the refund, which concluded the complaint. Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue.

The player from California had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received at that time. The player had provided all necessary information to the casino multiple times but hadn't received her withdrawal. Despite assurance from the casino for a specific date, the payment had been delayed further. After our intervention and communication with the casino, the player finally received her withdrawal. The issue had been resolved successfully and the complaint had been marked as 'resolved'.

The player from the US has been waiting for his winnings since November. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's withdrawal was delayed as the casino changed his payment method without any prior notice. The casino stated that the payment had been sent by check as this was the method used for previous withdrawals. However, the check was never received. After some time, the casino stated that they had canceled the payment by check due to the delays and would reissue the payment via Bitcoin. The player then received payment, although it seems some fees were applied without explanation. At this point, the player stated that they considered the matter to be resolved.

The player from the US is experiencing difficulties withdrawing her winnings. Her withdrawal requests have been declined. The casino arranged for a check to be issued to the player. The player confirmed it was received and the issue is resolved.

The player from the United States has requested a withdrawal ten days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from the US was trying to withdraw his winnings since February. The player was contacted by a responsible person representing the casino and was allowed to withdraw via Bitcoin. The complaint is resolved.

The player from United States has requested a withdrawal almost two months ago. It has been pending since. After some time after the complaint was submitted, the withdrawal was payed to the player and the issue is resolved.

The player from United States is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. After communication he got paid his winnings through Bitcoin.