Home Online Casinos Cool Cat Casino Review
Payment methods
Show all (10)
Withdrawal limits
 per month
$10,000
2002
> $20,000,000
  • Costa Rica
Overview Bonuses 5 User reviews 41 Reputation explained Discussion 1 Payment methods 10

Cool Cat Casino Review

This group tried to clear its name before, but was successful only partially - due to relocating its offices from Costa Rica to Europe.

The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months).

There is an express withdrawal process in trial, which has been introduced by the group only recently. Ask your customer support representative about this, as we believe it is for limited number of players only whilst in trial.

Since this whole group shares blacklists for delayed payments or non-payment among various websites, and thanks to the fact that we acquired proof indicating that they are paying out money to their customers in the end, we decided to put up just one blacklist for this behaviour.

We also don't consider them to be a rogue group because of this, and we'll give them a fair chance to clear their reputation.

That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster.

If you have any problems with this group, please, let us know and we will try our best to mediate the problem.

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Payment methods

Payment methods
Show all (10)
Withdrawal limits
 per month
$10,000

Games
Show all (14)

Slots
Roulette
Blackjack
No sports betting
Video poker
No bingo
Baccarat
Jackpot games
No live games
No poker
Craps
Keno
Scratch cards
No eSports betting

Language options

English website
English customer support
English live chat

Game providers

Positives

  • Casino is online since 2002
  • Bitcoin and Neteller withdrawals are faster than other withdrawal methods
  • 24/7 phone support (US and International)
  • Bitcoin accepted

Negatives

  • Costa Rica license
  • Very slow withdrawals
  • First withdrawal is extremely slow

Interesting Facts

  • Quite big casino targeting US market
  • Sticky (non-cashable) bonuses
  • The players must be 21 or over to play in the casino
Author & Guarantor: Nick Bacon Last updated: 25 Jun 2021
Casino Bonuses (5)

Cool Cat Casino bonuses

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User reviews (41)

User reviews of Cool Cat Casino

This is a place to share experience with Cool Cat Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

1.4

Rated by 41 users

5 0x
4 2x
3 6x
2 9x
1 13x
0 11x

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Reputation explained

Reputation rating of Cool Cat Casino explained

Take a look at the explanation of factors that we consider when calculating the reputation rating of Cool Cat Casino. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

8.2/10
Casino group revenues (last 4 years): Very big
Terms and conditions: Fair
Blacklists: None
Size to complaints ratio : Good
Other factors: Slightly negative

Has this casino done something unfair to you?

Other factors

  • License from a bad regulator

Complaints about Cool Cat Casino and related casinos (541)

16 Opened 238 Not solved 104 Solved 183 Rejected

Complaints directly about Cool Cat Casino

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Unresolved Our verdict

Delayed payment, status unknown

UNRESOLVED

Black points: 150 (15 for this casino) Unspecified relation
Disputed amount: ??
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5.5/10 Questionable reputation
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Delayed payment, status unknown

UNRESOLVED

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Disputed amount: $7,000
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Unresolved Our verdict

Delayed payment, likely paid

UNRESOLVED

Disputed amount: $6,000

Extremely long withdrawal process with miscommunication between the player and the casino.

The casino owed the player their winning for over six months. The player complained about this casino for the second time in a row. The casino started to pay the player in payment installments but stopped after two months. The customer support informed the player that the Bank of Montreal refused to accept the wire transfer and they tried to contact the player, but the player didn't answer. The casino advised the player to contact their VIP manager, but the player didn't respond again. The case remains unresolved.

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Taken from: ttps: Submitted: 15 Jan 2019
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Discussion

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Payment methods

Cool Cat Casino payment methods