Hi, unfortunately there are many complaints against this group of casinos. Some of them have been solved, some remain unresolved. You can take a look here: https://casino.guru/cookie-casino-review#tab=js-tab-reputation
Hello! Is the Cookie Casino serious? I can't find the casino in Guru, can someone please help me 🙄. It would be very important because I made a withdrawal and it seems to me that it is frivolous.
Have you ever received something from Cookie Casino or just had problems? Lg
Thanks for your info 🙂
Then I hope that you will pay me the money, all of my data have been checked and the payment is accepted, I am curious whether it will actually be paid out.
The question is whether you have to pay it out or whether you just keep it and pay nothing 🙄
Cookiescasino has a super fast payout once you are verified. It's quick. You always have super great games up to date. Then there are personal VIP managers, so mine is a she and her name is Dana, she is just super mega top. Always answers very quickly, helps where she can and does everything in her power to make you feel comfortable as a customer. The support is staffed 24/7 and everyone is super nice and friendly. The only thing that is sometimes a bit difficult is that a lot of the support translates into German and it's sometimes funny but I've been a customer for a long time. I can only recommend Cookies to everyone!!!
Well, I'm glad you found a casino that suits you and makes you feel comfortable. I think support or live chat is a very important part of a casino and as long as they try to resolve everything promptly, it's perfect.
As for the withdrawal, how long did it take you if I may know ? 🙂
So people, Cookies is reputable and they always have new games and, above all, you don't have to wait 5 seconds
The documents are verified very quickly. If there is a small problem somewhere, the VIP manager Dana will take care of it very quickly. By the way, she is super sweet and nice and always answers every request.
Payouts are very, very fast, of course it also depends on the banks etc. But they use real time even for bank withdrawals if your bank offers it. This means you have the money in your account in minutes.
So all in all I am very satisfied with Cookies.
Some in support could use some training but otherwise there is nothing to complain about.
I think it's pretty quick to cash out and it's not like that in every casino so this is definitely a big plus.
Anyway, I'm glad that you have only good experiences with the casino and everything is as it should be.
Also, if you had any problems, even small ones, about what were they ? 🙂
I have been playing at Cookie Casino for a very long time. I rarely had problems, and when there were, I connected to the live chat and together we looked for a solution. I also have a VIP manager named Alexa. She is also there for me to solve problems. She always answers super quickly, is very helpful and friendly. I only had withdrawal problems once when I was put in a queue, that never happened before. Out of frustration after waiting 2 or 3 days I lost the money because otherwise my winnings were always in my account on the same day. That was my only negative experience. I think everything else, game offers, tournaments you can take part in, bonuses with a different number of free spins are great. What I might also like to point out is that I personally find the wagering requirements for the free spins, 40 times, too high. Maybe that could be reduced a bit. I think the casino is great and I really enjoy playing there.
Hello and thank you for sharing your experience. It is very nice of you and surely it always helps other players to read posts like yours.
I have a suggestion for you, if I may. If you're interested, just click/tap on this link, to write a review for this casino😉. What do you think, would you?
We will be happy and thankful for any other experiences of yours with online casinos 🙋♀️.
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