Coins.Game Casino - general discussion (page 7)

The kyc validation is always left to be requested at an opportune moment, for example if you win with a few spins or win a prize that I consider to be worth a lot.

Do you think this casino would at least agree to do the initial KYC right after the registration?

I understand that many players may feel the same as you, but as far as I can say, it makes sense that especially bigger wins may be associated with even more thorough checks. It is not that unusual; the casino just has to double-check that the game operated normally, bets were ok, and the player is still the one who funds the account, for example.

Not to mention that some casinos apply a threshold; hence, you may withdraw a few times without any real check, but once you hit the threshold, you must undergo the full verification.

But as I said, I get from the other perspective it sometimes sounds like a weird coincidence.

I had 400 usdt confiscated by this casino, without allowing you to challenge their decision or defend yourself, even though I sent all the documentation I consider that there is no transfer in this process.

In which the player is always the loser

So, it seems you did not pass the check the casino put on your account. From what I could learn, they are certain you used two accounts to play in the casino. Well, it is quite easy for a casino to say that only one account per device or IP is allowed, but in reality who knows who else may have been playing too?

So, if you want to "challenge their perspective," you may submit another complaint. Did you think about it?

The other complaint of yours shows that another account was closed without an explanation, so perhaps we will dig something up too. Are you aware of anyone else in your household playing from the same IP or device, please? It does not mean much, but it is always a possibility, yet we believe the casino should put some real efforts into the KYC and assemble more evidence proving that the players actually used more accounts to have an unfair advantage.

One of the worst scam casinos around, all the slots are rigged and RTP is stolen in every game, a real criminal casino.

Brazilians who are going to deposit here, please read the reviews of this scam casino.

Hey, I see that wasn't the best experience.

Is it just about the RTP? Does the casino display it too? Did you have any other problems? 

Greeting,

I am having problems with verification and withdrawal of coins.game casino.

I'm an old user, I've had my account for over a year, and I've wagered over €100k.

On 25.10.25. I received €6K and that's when the problems started. When I wanted to pay, I had to do verification, which I successfully completed with documents, but the verification is still undergoing, as the support team says, and it usually takes 48 hours.

My account is blocked (withdraws, bonus) due to a deposit (which is funny to me), but I can still gamble normally.

I have had payments before with no problems.

Every day I talk to the support team and I don't get a concrete answer, which is why the verification takes longer than expected.

I would like to ask you for help.

Thanks

Hi, how long does verification take? What did you have to send to the casino? What does support tell you when you ask about verification? 

Will wait for your answer. 🙂

Greeting,

Normally lasts 24-48 hours

Just an ID card.

This is the last thing I got in response.

Oh, okay, I don't know what they want to watch on ID in two weeks, but let's try to give it to them. Maybe it will be over sooner.

If not, then we'll definitely try to help.

Deal? 

Agreed

Great I will wait for further developments. 🙂

I don't know about you, but I'll share an experience I've had. Up to a certain amount of winnings you can make withdrawals. Up to a certain point, they ask for kyc verification.

Then one day you try to access the site and you can't get in.

Then you contact support and they use one of the terms of use saying that you haven't complied.

And they say it's not possible to contact the security people. And that you can redo the kyc and that a final decision will be made.

So now I have to wait for them to reject me and then I'll get another kyc verification... is it a positive result in the end or the same?

Thanks

I only shared what happened.

But may your case be positive

Good luck 🍀

So that's what happened to you, right? Did you go through the verification process or did they close your account? What did you violate, according to them, if you violated anything? 

Yes, they said I didn't pass the kyc,

They said the name was wrong and closed the account. The next day there was no more access. And my winnings were confiscated. I only found out what had happened because I contacted support

So, your name was really wrong? Do you know something about it?