Codere Casino - general discussion

If you want to discuss anything related to Codere Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Having played within the estimated time for placing the five golden chips, zero came out as the winning number on which I had the chip and yet it was not counted as a play made having made the bet within the time.

And to top it off, the person who was helping me through the chat suddenly closed it without even letting me make any objection. He also said that in none of the bets had zero come up as the winning number when it had been precisely the previous one.

If I may, I would like to ask you some questions because, to tell you the truth, I do not completely understand the issue.

Is this related to sports betting, perhaps?

Could you tell us in which casino you experienced it?

Also, if there is no way to sort problems out with the live chat, it is best to get in touch with the support by email. Have you tried that?

It was with a bonus of 5 golden chips on the coderista roulette at CODERE.

I called a couple of times without success due to the long wait and after the chat conversation was cut off, I have not contacted them again.

It was a bonus after all. But if I wanted to complain,

So I have moved your posts here to the official thread of the casino. Many times we have active casino representatives on our forum, so there is a good chance somebody will reply to your posts here directly.

But if you have won something, it should be visible in your game history, you know.

Are you able to check it out?

No I can't it was a live game.

I believe that it should be all visible in the history anyway.

Our complaint team could have a look at your case, if you like, and hopefully there will be a solution to it.

If you'd like to try it, please follow this link where you can file a complaint. Just describe the whole issue well.

Please let us know if you will go for it.