Cirusbet Casino - general discussion

If you want to discuss anything related to Cirusbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

This is not a casino, but a fraudulent site disguised as a casino. For three months no one answers by email or chat at all. These are scammers and scammers.

Hello. I'm sorry you feel this way and find yourself in this unpleasant situation. Could you try to describe the issue little bit more, so everyone can understand better what exactly is going on and help you out if possible? Have you got any pending withdrawal, maybe?

Waiting for your answer.

I will advise anyone not to register here. This is a fake site. Try emailing them. They do not respond to any messages at all, either by email or chat. This is a fake site with no technical support at all. I haven't had a winning bid calculated for 3 months. Nobody answers at all anywhere. The site and casino are completely fake and are not maintained by anyone.

The casino website is completely fake. There is no technical support or feedback. You simply deposit money and the casino will steal it. There will be no response to any letter.

Hello. Believe me that it makes me really sad whenever a player is asking for some kind of help from a casino and there is no answer at all 😕. Maybe if you try to describe the situation to everyone, provide some more details here on forum, there will be some help offered to you, so you don't need to go thru this all alone. Do you get me? 🙏

You are saying: "I haven't had a winning bid calculated for 3 months." May I ask if you've had some kind of problem with the games, maybe, some technical issues? 🤔 Was it a problem with a withdrawal, perhaps? Please reply with some detailed information and we will ty to help you to get out, somehow, from this situation you found yourself "trapped" in. Will wait here for your answer.

I made 2 bets in total. One won and was settled. The second one won and is in unsettled territory for 3 months. What other conclusion could a fake casino have? You can email the casino from different addresses for any question. Nobody will answer you. This is a fake casino, a fraudulent site disguised as a casino.

I have the same problems. I have 289€ and they do not finish my verification. My docs are in pending status and waiting for review from operator... Nobody answers to my mails and livechat doesn't work. All my withdrawal requests canceled because.... I have to sent my ID Card or Passport or driver licence. As you can see to. Attack screenshot i sent all above before 2 weeks. I will open a complaint here but i am sure that i lost my money

This is a fake casino. They haven't responded to my emails for 3 months. I suggest that the administration of Casino Guru contact this casino themselves. This casino needs to be blacklisted.

Blacklist fake casinos.

I agree i hope they do it

Everyone delete your account

Hello. I can see that you have submitted a complaint, which was a very wise thing to do. I can assure you that our team will do their best to get it solved. It could take a little bit longer with many complaint in the que. I am just saying that when looking at the numbers of complaints our team has to deal every day, so you can prepare yourself for that kind of situation. May I ask why haven't you submitted the complaint earlier? You were waiting over 3 months, as you said 🤔. What helped you to make this decision?

I can understand the reason you would like us to do that, but we simply don't, because keeping a list of casinos on the blacklist does not really give anyone more detailed information, we want everything to be visible to everyone with all the details.

All this time I tried to contact the casino. They don't respond via chat or email. They don't answer at all. All letters go into emptiness.

May I just ask, please, hove come you didn't go thru the verification process? Because you said it's been over 3 months. Has the casino asked you to verify yourself? Is this your first attempt of a withdrawal? Do I understand it correctly 🤔?

The casino doesn’t ask for anything at all, it just doesn’t respond anywhere. For 3 months they cannot calculate the winnings that I want to withdraw. This is a phantom casino. Once again I say there is no connection with them. At all.

So it's definitely not the right approach from the casino since it's been going on for 3 months, which is an extremely long time for me. The fact that they are not responding for a long time is also unpleasant and I wonder where you will be able to get to with your situation and if our team will be able to get in touch with the casino. 

I won't get ahead of myself just yet and we'll see where this goes. Looks like we'll just have to wait for now. 🤔

I'm sure they won't answer your team either. They won't answer anyone at all. This is a fake casino site.

Hm, so far there is one complaint open besides yours, and so far we haven't had any other complaints against the casino, so we don't know how it's doing and whether or not it will respond. 

However, I think we will find out and I would like to firmly believe that our team will be able to get in touch with them and find out why your situation has arisen. 

Of course, if you happen to find out something new, don't hesitate to let us know.