Change of mail in 1win

Hello! Could someone guide me to know how to request the change of email account in 1win? I registered the account with Hotmail and I cannot withdraw money... I consulted casino assistance and they told me to switch to a Gmail account. I have requested the change, but they have not responded to me...

Hi, since we are not a casino, I can't tell you exactly how you should do it. Even though you wrote that you contacted the casino, I think they will be the best ones to advise you. So you still haven't received a reply from the casino as part of your email change ? I believe it is a pretty simple task, which should not be a problem for them. 

If I may ask, has your withdrawal problem persisted any longer ? Did the casino tell you what is the reason why you have to change your email to withdraw money ?

I hope one of the players will be able to help you if your problem still persists, or the casino will reply and help you.

Could you let us know how your situation is developing ?

Hello!

I still do not have the change, today I sent again what they requested and they commented that they would follow up...

The first argument they gave me was that their platform was not compatible with Hotmail, something that leaves me wondering, because if it is not compatible, how did they allow registration...

Today the assistance person was kinder and more empathetic, I commented that he would give my request a high priority for the days that have elapsed and that the change would remain in a few hours... That was this morning, so I'll be watching.

I understand. However, just like you, I also find it strange that when registering, the email was problem-free and later on when withdrawing it is different. 

Anyway, I'm glad that the casino is finally cooperating with you and will try to solve your situation. I also think that they don't have to lose a player because of such a triviality. 

Since your case is a high priority, I hope it will be handled soon. If it does, don't hesitate to let us know. 🙂