ChachaBet Casino - general discussion (page 4)

they have broken multiple t/c as i explain in the message above. have been waiting for 7 days for a solution while their t/c says within 2 days. they also broke the 2500 euro slot limits limit

Perhaps our complaint team could look into the whole issue if you'd like us to, and hopefully we'll be able to help you out.

Just file a complaint by using this link and explain the situation well.

What do you say? Will you try it?

I am waiting for the complaint is approved

And for the 4th time they don accept it whitout an reason breaching t/c must be an complaint right?

I'm sorry that I didn't notice you tried already to file a complaint before. My mistake.

As I can see, this is some old case, and our complaint team is not able to investigate it anymore. Right?

Unfortunately, when it comes to such cases, it is not possible to get all the needed information from the casino, you know.

So, hopefully, if you experience some issue next time, we'll be able to help.

And of course, it's better to avoid any, just saying, you know.

It is not an old case it is from 2 weeks ago, i only send a proof of an old picture. This casino dont react on anything they said im have to wait and then totaly ignoring. I just want an answer asking for an refund would reacting in 2 days it is now 15 days ago

So why would you provide some old picture then?

Our complaint team rejected the case because of that, you know.

It was just a proof of a breach of the t/c i only want a answer from them can you help with that?

You have to contact our complaint team regarding this; we can't help you here on the forum.

Maybe try to reopen your case and explain the whole situation.

I did and they delate it again whitout explaining. Great help youre site!!!!

I understand it is frustrating. Please describe the matter as thoroughly as you can every time you approach the complaint team. I think the issue may also be due to the refund's nature, but I can't say for sure.

I'm sorry, we really can't help with that here on the forum.

Oke i did it again

Please know that if our complaint team is not able to help with your issue, they will reject your complaint, unfortunately.

We would be glad if we could help everyone, but it is really not possible all the time, you know.

Yes they are frauds. Even their "Community manager" is a catfish lol!