ChachaBet Casino - general discussion

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the vip department doesnt

answer. The live chat tells to contact the vip department but i have sent over 100 emails last 3 weeks and no one replied. This is very bad service…

That doesn't sound well. Is there anything we could be of any help, perhaps?

yes maybe you can contact the casino and ask them to help for a resolution

They ignore me completely i need some help to get in contact with the vip department

can you contact them?

they make settlement agreement with me 5 weeks ago but after that they ignore me completely and dont refund my money. I want help from CasinoGuru or a reply from the Casino

Hello there, OZoz and Ogb020.

I can see that your are writing from two accounts even though you are the same person. So did you file your complaints, and that is one of the reasons they got rejected.

I believe that our complaint team has explained to you that we do not accept complaints regarding casino licenses.

I am sorry that the casino doesn't reply to you, but unfortunately we cannot do much about it. I hope that you will be able to resolve the issue with them shortly.

Hello romy,

there is no problem about licenses. Chachabet ignores

me completely about my withdraw. There is no problem else. You can ask them!! They ignore me to pay out my withdraw. You as casinoguru can help me with this like what you do to other players

Our complaint team already explained to you that unfortunately, in your case, there is nothing much they can do. Am I right?

Sometimes also our hands are tied and we can't move anywhere.

Maybe it will helpfull if ChaChabet can response on this post in this discussion

THESE ARE THE BIGGEST SCAMMERS OF THE CASINO WORLD!!! I SENT DAILY EMAILS TO THE VIP DEPARTMENT AND TODAY IN THE LIVECHAT THEY TELL ME THAT MY EMAIL IS BLOCKED!.

NOW I HAVE A BLOCKED ACCOUNT AND NO REFUND AND NO CONTACT. THEY ACCEPT TO PAY A REFUND 6 weeks AGO WITH SETTLEMENT AGREEMENT BUT WHAT I SAY NO REFUND NO CONTACT AND A BLOCKED EMAIL AND PLAYER ACCOUNT!!

@chachabet casino! Come with an solution asap!!!

Here the same problem.. they dont pay out my withdraw really these are little boys…🤣

From my perspective, it's pretty obvious the casino won't respond to you in this thread since such situations have never occurred so far. Feel free to check the thread. The casino representative is not present to address your posts. Thus, I fear strongly that your demands go in vain here. Frakly, the same can be added regarding our support in this matter.

I'm sorry.

Hi there,

perhaps we can at least try to help you. Why yo are not allowed to withdraw from this casino, please?

Give more information, and who knows - you might have a lucky day.

We are here.

My complaint is running thanks..

That is good that your complaint is looked after by our team. Hopefully soon we'll be able to contact the casino and learn some more details regarding this issue.

Do you have any updates, by any chance?

nothing.. i sent over 20 emails a day but no answer

Hm, does not seem like the best starting position. On the other hand, it is too early for pessimism. Your complaint has been forwarded to a specialist, and from my perspective, the casino will soon be invited to join the complaint in order to explain its actions.

Try to stay a bit more patient. Don't hesitate to share your thoughts, of course.

These guys are the biggest scammers ever Radka, Believe me. look on trustpilot or other forums, They are the Old Lalabet from the Casbit group. All the accounts from Lalabet works also on ChaChaBet.