Casumo Casino - general discussion

If you want to discuss anything related to Casumo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I played the free spins and they tell me that it does not have rollover and that I can withdraw what I win

Great no-deposit bonuses with no wagering are quite rare! 🙂

How much did you win, if I may ask?

I have a problem with the casino because they don't accept my bank statement and I can't withdraw my winnings

Then you should try to find out what is wrong with the statement. Is the casino in contact with you? Ask them so you can provide the correct version.

Maybe you received an email saying why exactly the statement was denied. Did you check?

win 27 dollars

Ok, and what about the documents? Is the verification done now?

With those 27 dollars I managed to earn 30 and then I deposited 10 dollars to be able to withdraw and with these 40 dollars that I had in my account I managed to earn 140 dollars, but there was a problem, I made my deposit in casumo through ecoPayz, my casumo account is verified 100%, but ecoPayz asked me for a call to verify my account and we did it 5 days ago and until now they have not given me an answer about my verification. Since I can only withdraw through ecoPayz because that was my deposit method in the casino, so I would like you to contact ecoPayz so that they give me a quick response so I can withdraw those 140 dollars, thank you.

Hello,

I see now! So the verification trouble is caused by the ecoPayz. Well, I'm sorry, even if I contact them on your behalf, I'm pretty sure it would be pointless. No other than you can make them finish the verification sooner, I'm afraid. We are in no relation with this payment provider, you see?

I imagine that it sounds harsh, but you have to be patient. Keep in touch with them and ask politely - daily.

Hopefully, it won't take too long.

Are you sure there is no other payment option you can pick instead?

Casumo told me that if ecoPayz did not verify me, they will see what they can do, currently I have 200 dollars, I managed to earn much more, so I would like to withdraw it 🙏

If this Jpay is a banking app or wallet, maybe you have to verify the account there in the first place. Ask the casino for a further explanation. I would do that.

license should be revoked!!!... I would never recommend it!!!

Sounds serious! Obviously, something has happened, care to share?

We may even be able to help, just give us some hints.

Im going to share my review here with you guys about the Casino matter:

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I used to be a regular player on this casino, withdrawals usually were processed fast in less than 24 hours.

the last deposit I made was 80$ and from the casino end was a delay, I was okay with that, and while I was waiting I decided to play elsewhere.

the next day I decided to no play and take my funds back and noticed that my withdrawal was canceled.

I opened a conversation with customer service to investigate why my own money with no bonuses was kept by the casino and they said that it is mandatory to wager the amount deposited, under the argument that they don't operate as a bank. To avoid money laundering they have the right to hold my money.

After I opened a complaint on casino. guru and I got the bad news:

Quote -"Unfortunately, at this time, our hands are tied. I would recommend that you complete the wagering requirements the casino sets because you won’t be able to withdraw your funds."-

Conclusion:

I have given away 80$ because I cannot change my mind, can you imagine that 80 dollars is a money laundry? (in the first place they always ask bank statements to detect see how legit is the source of income and verify your ID)

That it is a low and cheap way to take your money and force you to lose your cash. So no I was a total naive. I was forced to, reactivate the account and play-give away the 80$.

I will never play in that place again. Advice to players, make sure you are ready to lose all your money because are never going to be able to withdraw your money until you at least wager the equivalent of your deposit.

Hello.

This is really a business standard.

Casinos are not banks and pay fees for every transaction, player deposits included. Normally, you need to wager the amount at least 1-2 times before that money becomes available for withdrawal. That is a reasonable "wagering", I'd say. Some casinos apply a more progressive approach, saying the deposit needs to be wagered 3-10 times.

It is partially part of the AML procedure (Anti-money laundering, further information in free e-course)

Always check the terms to find all the details.

subscribed. thanks

i couldn't find the sports section on casumo!!!in brazil i don't think there is one!

Perhaps a little suggestion won't hurt: I would certainly ask its support or chat workers about that. Where we are most likely to guess, they should know for certain. 🤔

What do you think?

i can't find a sports section. only casino games and table games, slots !

Hello, I'll give it to our data team to check and if so they'll delete the sports section from the review. 

However, how often do you bet on sports ? 🙂