Casoo Casino - general discussion

If you want to discuss anything related to Casoo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

This casino is verry dangerous for the player for play live roullete,because if suddenly have problem with the connection internet,this casino 100% not pay your winning money.And than several time i complain for this problem,this casino blocked my account and than i make new account in this casino,when i loss,they still accept my deposit but when i want withdrawal for the winning money,this casino send me email and than this casino just refund back my deposit money without pay my winnig money,this casoo is bad casino and scam casino👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

I mean, if you have issues with your internet connection and you try to bet let's say a number where the ball lands, but the bet isn't accepted because your connection is interrupted, then the casino can't pay out the winnings. This can happen from time to time to live casino players.

I mean event have problem with the internet conection but the comdition i still bet in this game and than when i win,i didnt got it my winning money from my bet,but when i play at kim vegas event have problem with the connection that condition i still betting at roullete table and when im winning,kim vegas pay u how much money from my wager.And than casoo give me screen shot to me dont have write down the table number and the time and that screen shot is not clear.And 1 more think from casoo when i play use my new account and when im lossing,casoo didnt say anything and when i got it winning $500aud with the deposit just $100 ,casoo dont want pay my winning money with the reason if im using 2account,and casoo pay back my refund money $100aud,casoo is the bastard and scam casino👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

And for the customer service is verry verry worst 👎👎👎👎👎👎👎👎👎👎👎👎👎👎

It's forbidden in most of casinos to create multiple accounts so you breached their terms and conditions. They didn't say anything, because they didn't know you have more accounts. But once you asked for the withdrawal, they checked your account for the first time and then realized you already have one. It's a standard process.

U not understand,casoo block my account because i was complain if they do cheat when i wager at live roullete and than because casoo block my account so i open the new account,the problem is why casoo kept me play with new account when i loss? And than when i win $500 casoo dont want pay my winning money and casoo refund back my money $100? That is fair for me?

For the connection internet,for me when i play at kimvegas and i got it the same problem with casoo,but when im winning for my wager at kimvegas,kimvegas pay all full my wager

I understand it very well. The casino closed your account, maybe they closed it for a reason that isn't fair according to you - that can happen and you could complain against the casino because of this. But when you opened a new account (because they closed your first account), you breached their terms and conditions. In that case, they have rightful reason to close the 2nd account.

Just because they closed your first account for any reason, you can't fix it by opening a new one.

But this already past and this casoo is the scam online casino,if u watch for live casino at casoo without wager that is never have problem with the connection but if u betting/wager in the live casino,100% will be have problem with the connection and the final casoo never pay your winning money

The fist they closed my account because i was complain and when casoo try to explain for me,they never give it to me the clear screen shot and in this screen shot dont have write down what is the provider game of this screen shot and the number of the games in this screen shot

Pokies parlour and kim vegas is the best games online casino for payment.

Hi,

I have had an unpleasant experience with Casoo casino too.

My winnings of $500 were not paid due unfair rules and false accusations.

I played "Summer Holiday" game with minimum bet of $1 .

They claimed I bet $20 while still wagering and on bonus.

I was certain I never bet $20 , simply cause I can't afford to, they even sent me screen shots of my high bets ! still I was not convinced.

Finally , I realized that maximum bet on above slot is $10 maximum ( not $20 ) unlike what they alleged, plus the history of my playing on that particular day disappeared one day later. They were happy to accuse me of frustration, they were even more twisted while announcing there final decision , no payments, do what you wish, complain to Casino Guru or any other casino body.

The summer Holiday game gives you the chance to replay the 15 free spins if you want, I did not impose it or fiddled with it, these are the game rules, : replay free spins, accepts the winnings or chose a mystery cash surprise in a box. I chose replay free spins.

Play at your own risk with certain casinos.

I have all the screenshots, emails and details, but I decided not to waste any more of my time on this. I never shared with with any Social media or press as I initially intended.

I believe the negativity and the false accusations will end up causing many players to play elsewhere.

I don"t care, they can keep my $500.

Regards.

Brillon.

I believe you should actually submit a complaint regarding this. If they didn't change your gaming history, then they won't be afraid to share it with us in order to prove you're wrong.

I just don't understand why would they did this for $500? That's strange...

Hello Daniel,

Thank you for your reply.

I did complain, the first casino mediator explained that Casoo Casino refused to negotiate since a Manager's account was not granted to Casoo, the second mediator rejected my complain cause it is related to bonus rules.

I found it suspicious that my gaming history related to winnings disappeared one or two days after the winnings.

Withdrawal rejection was based first on euro 22 high bet, then the reason changed to $20 high bet, the game maximum bet is $10 which I never applied.

Replaying the 15 free spins was considered as against the rules ! the game offers the option of replaying the 15 free spins. No rule is mentioned regarding replaying free spins. Replaying the 15 free spins generated $ 22 winnings which was considered as a high bet while wagering. How could any one figure this out ?

Another casino, while wagering , if I play " Summer Holiday " game it allows me to replay the 15 free spins as long as cash amount is available and not fully spent, once I reach the bonus money the game will not allow me to replay free spins, this was discovered after above Casoo experience. So to avoid surprises the second casino applied a respectful fair solution. While on bonus money, replaying free spins is not possible. But Casoo did not apply similar option instead they accuse the player of breaking the rules while I had neither the intention nor the knowledge to break the rules with available replay free spins option. They themselves did not know and jumped to the conclusion of $22 and euro 22 high bet , i proved them wrong that $ 22 is not possible since maximum bet is $ 10, they wished not to undo the final decision and maintained that I caused $ 22 bet.

Finally, I am honestly over it , I use many other casinos , there is plenty , I always read your feedback about casinos before playing and investing. Thank you for all the detailed information.

Have a great day.

Brillon.

I wanted to check the complaints you submitted, but you probably didn't submit them using this forum account and e-mail address. I wasn't able to find it.

Anyway, if you don't want to deal with it anymore, it's your decision. Do you already have a new favourite casino?

Hi Daniel,

I wouldn't mind launching new complaint on Guru site, Casoo staff said it was a final decision no withdrawal , they refunded my deposit , i used it one month later when I realized that my case is hopeless . If you think it is not too late, I will.

I have never had issues with Rewards casinos, similarly I like jackpotcity and Royal Vegas.

I am not a pro, i just try my luck every now and then...

It's never too late. If you think you weren't treated fairly, it's worth it to submit a complaint 🙂

Hi Daniel,

I just submitted a complaint on Casino Guru as well as screenshots and an email from Casoo explaining that the cancelled free spins wagered amount is considered wagered even if free spins are cancelled. So by replaying the free spins the player is unintentionally breaking the rules automatically without even knowing that. It sounds like a twisted trap. They themselves did not know that as they pretended they called Microgaming. If it is correct, it is not mentioned anywhere. Nobody could ever figure it out.

Now that they know the reason, did they take any steps to avoid innocent players from falling in the same trap ?

The player is not guilty here by simply chosing an option that is offered?

I trust your decision on this matter.

Regards.

Brillon.

Actually, I'm just looking at your case here https://casino.guru/casoo-casino-player-s-bonus-winnings-have-been-voided and I believe Kristina managed to find the important part of their Terms and Conditions. You said that you sometimes replay the free spins, because it's allowed by the slot (it's one of it's features). The casino's TCs clearly say that it's forbidden to PURCHASE and ... REPLAY bets while playing with bonus funds. That's exactly what you've done according to what you described here.