CASONGO Casino - general discussion

If you want to discuss anything related to CASONGO Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've been waiting for my payment for about 6 days, which is being held by the people at the Casongo casino. I'm from Chile.

Hi,

It would be helpful to know why your withdrawal has been pending for six days. We generally give casinos up to 14 days to process a withdrawal, so at this stage I would recommend being a little more patient.

That said, it's always important to understand the reason for the delay. Did you play with a bonus, or has the casino asked you to complete KYC verification or provide any documents? If so, that could explain why the withdrawal is taking longer than expected.

Let us know a few more details about your situation, and I'll be happy to advise you further.

Did they pay you or did it all come to nothing?

Are you asking because you also have money in this casino and would like to know how the situation ended for the other player?

I tried to find out whether that player had submitted a complaint, but I could not find one. Unfortunately, I do not have any further information because the player has not responded for four weeks.

We will therefore need to focus on your own case. Could you describe your experience and explain what is currently happening?