Casiny Casino - general discussion

If you want to discuss anything related to Casiny Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've been trying to withdraw money from this casino for four days now. what there was? I deposited using two types of methods, pay4fun and pix, but when I withdraw, there are skrill and ecopayz options. I contacted support several times and they didn't help. They say they will solve it and nothing, this joke has been going on for four days. Today I contacted them again for them to add the withdrawal method via pay4fun and they said they cannot remove or add payment methods. How is my question?

Hi, I wouldn't say 4 days is that long and I'd like to know how you're doing now and you still haven't managed to withdraw the money. 

On the other hand, the casino should be able to help you withdraw, but sometimes it's common that they doesn't have the same payment methods for both withdrawing and depositing. I'm even more surprised that in one of the screenshots they told you to withdraw using the same method you used to deposit. Do you think you will be able to withdraw using a different method ? 

Let me know how the situation is at the moment. 

Hi, stay the same. I contacted support several times and the response is always the same. I can't withdraw in a different way than the one I used to deposit even though one of the analysts asked me to withdraw in a different way. For me the strange thing is that to withdraw there is skrill for example, but not to deposit. The other day it appeared when I entered the casino that they had added payment methods to my account, but nothing changed. Below are some screenshots of the case update.

That's a pity, because if they offered you an alternative and you could choose another way, I can see that it wouldn't be such a problem for you.

But it also seems strange to me that one agent will recommend you to withdraw by any available withdrawal method and the other will tell you that you can only withdraw by the one you deposited with. I don't think it would be a problem to use any other method if you can verify it and I thought the casino would come up with it, but from what I can see, they don't. So if you have further problems and nothing is resolved, then I recommend filing a complaint on this link. 

Hopefully this will change and when something moves forward you can update me.