CasinoWinBig - general discussion

If you want to discuss anything related to CasinoWinBig, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have had a positive gaming experience. Has difficulty understanding the low grade. In that case, the only thing I want to complain about is the unreasonably long payout times. Sometimes up to 3-4 days.

I have requested a withdrawal of 3000euro 48 hours ago and also sent in all the documents they requested. They still have not accepted the documents or my withdrawal. Will I get the money even is the question?

The casino doesn't have a good reputation I'm afraid, but since they're licensed in Malta, I wouldn't say the money is gone. 48hours isn't that much, especially when it comes to a smaller casino. Try to give them more time and remind yourself every second day.

What do I do if nothing happens after a while? Can I report my case to anyone?

You can submit the complaint here so we can investigate - if the casino will cooperate with us. As a last resort, you can submit the complaint to their licensing authority.

Just keep in mind that Casino Guru Resolution Center allows casinos full 2 weeks to process KYC and payment, so even if you submit your complaint now, you will still be waiting forth the casino.

Keep in touch with the casino for a few more days, as Daniel suggested.

I can almost guarantee that they will delay it on purpose. First, they requested the classics such as ID document address, etc. They were approved, but then they demanded that I send a picture of myself when I hold my ID document. So I did. Now 46 hours have passed without any response from them.

Hello,

this picture of you holding your ID is also pretty common. They just compare your true you with the ID's picture, I'd say. On the other hand, it could be quicker, I'd say.

Well, let's how long they need.

Hi again now it has been a whole week since I requested my withdrawal. All documents have been submitted, but still do not receive a response. The agents in the live chat come up with different excuses every day. Really want my money now, am so tired of this

I feel you 🙁.

I would recommend submitting the complaint but as I already mention we provide each casino with 2 full weeks.

What excuse is the latest?

The latest excuse is that they have many withdrawals right now and it takes time to process.

In their terms and conditions, it says that a withdrawal takes 48 hours for the documents and then 5-7 days depending on the withdrawal method. It's been 9 days now

Honestly, it can even be the true reason. However, it does not pardon the whole situation. A bad casino with a decent license, well, I think you may submit the complaint.

You're going to wait anyway, I guess. 🙁

Is this solved? Did you ever got your money Speltorsken?

I'm middle of exactly the same scenario, 2800€ as they doesn't payout and refuse to answer me.

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂

Hi,

im curious although its been a year since this issue. Did you receive your funds in the end? I have a similar situation now in their sister site.

Hi, are you also waiting for money from the casino ? Is it the one you have a complaint on- SportEmpire ? 

How long have you been waiting and has the casino said anything to you about this delay ? 

Hi Jaro!

Yes, exactly that one. My third withdraw attempt has been pending now 8 days. Ive talked with casino’s customer service every day and they keep telling me that they are working to get it sorted.

They have been telling now for weeks that my withdraws issues have been "resolved", "withdraw is being in process as we speak", "relevant department is aware of the situation" and so on.

Two days ago an agent told me that my money is safe and i will get it. Customer service is telling me now that there is nothing they can do because they are not the relevant department.

what is intresting is that i found out from a forum that their sistercasino has been using this same trick earlier with players. They have told that there were "technical issues" with the payment provider (Zimpler) but when the player asked about it from Zimpler they found out that the money had never arrived to Zimpler. So in my case i was using Bank Transfer because Visa wasnt available for withdraws.

i dont get any proper answers from customer service and they just tell me to wait. Well now its been more than three weeks after i made my first withdraw attempt.

I saw that you also have a complaint on this whole case, so let's see how it will develop. According to what you put into it a few minutes ago, this withdrawal failed and they recommended you to withdraw using another alternative. After 3 weeks I would not want to feel this way. However, will you enter another withdrawal using the payment method they recommended ? 

I'm sorry you've been waiting so long, but don't give up and especially don't do anything with the money until you withdraw it. 

I firmly believe that we will be able to help you when we contact the casino. 

I wish you good nerves. 

I just tried to make a withdraw with Skrill. Will see What is about to happen. I still hope that someone would contact Casino from you side.

see my reply above.