Casinonic - general discussion

If you want to discuss anything related to Casinonic, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi there

I deposited $50 and submitted all documents which they have asked also when making a deposit with Interac etransfer they should be aware that the bank generates statements at the end of the month. So I should be able to submit a online wallet screenshot shots which only shows the account number and transaction however, for reference I submitted a previous month statement screenshot for reference to match my account number and still they are not accepting that and holding my withdrawal so players from canada don’t play here this casino is full of bullshit

Hello,

let's see what the complaint will show us.

Each casino handles KYC differently, even the license can affect the level of verification.

I'm interested to know whether the casino explained why this statement won't be approved.

They actually rejected but somehow it was managed and my cash out was approved by them and money is on the way

That is great, I'd love to know as soon as the winnings arrive, let me know, please! 🙂

Tried them for a deposit.

The 125% Casino Guru bonus is valid. In addition, there was 30 FS. 50x WR is a bit on the high side.

Slots appear to be at the highest RTP version.

MC deposit required a few attempts but went through eventually, at hardly any extra cost.

Looking forward to see how my fortunes will be 🙂

Sending lucky vibes to you! 👌✨🤞

Thanks, Radka, much appreciated! 🙂

I managed to complete the bonus wager - playing only the equivalent of $0.2 - $0.8 bets, I needed the full 3 days and made it with an hour left on the clock!

Came out of it with a pretty decent balance too!

Some other things to remark after 3 days with Casinonic:

The site runs real smooth and gameplay was uninterrupted.

Support replies in an instant.

They have no collect loyalty points for money/free spins exhange feature.

After wagering the bonus, a "Daily Rush Race" tournament became available. However, there is no info about it to be found anywhere on their site.

Max bet is $50 on slots.

There is no sportsbook.

The only option for withdrawal showing to me is Mifinity. I deposited with Mastercard.

Uploading documents for KYC is easy. I did today, and they are currently pending.

Hello!

It pleases me you made it! So far so good, I'd say. 🙌✨

But I would appreciate well-written tournament rules once the option becomes available. Well, nothing is perfect... I am also holding my breath for the easy peasy KYC!

Ok, I'm ready to pass a verdict on Casinonic.

My conclusion is: If you know what is good for you, play somewhere else!

The problem arose when it came to the verification of my payment method. I use Revolut and deposit with their virtual Mastercard. Since this is a virtual card, obviously there is no physical copy, it is only available in the app. I took a photo of it and sendt it in along with my Revolut account statement from May which clearly indicates both my personal details as well as transaction info showing the card used for the deposit to Casinonic.

They declined it. They insisted I needed to produce a photo of the physical card. Then, I spoke with them explaining how it works. They refused it again, once more insisting to see the physical copy... Remember, no physical copy of this exists.

What I had sendt in was more than enough documentation, and these exact same documents have in fact gotten me fully verified with the likes of bitStarz, King Billy, betheat, Rocketplay, you name it..!

Speaking to support wasn't a very pleasant experience either. They weren't directly rude but there was certainly an abscense of politeness. Also, they disabled the chat for me. All I did was rate it with a thumbs down, because it asked for a rating. I was not offensive at all.

So, better to just move on from these guys as well. There are so many good casinos out there, I'm not wasting any more energy on someone like this.

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I'm sorry, could you be more specific in your description. It feels quite vague, and I fear others won't comprehend much from this message. Don't hesitate to share the story as a whole, please.

This is the right place to do so.

Be careful of this casino - they have strange, in my opinion faulty software and they don't care one bit.

Fengs Fortune by Gamomat

The game is set up with 10 lines and I had 4 vases on the middle row - no win paid out. In the last spin I got 3 scatters on 3 different reels - no free spins.

I reported it to them too - they don't care, they say no error was detected. They only look at what the system says, but don't look at the images. Sorry, if I then see 3 scatters in the big bass series or bigger bass series in normal spin mode with over 500 spins over 3 times but never a free spin, because every time one of the scatters stops above the reel, something is wrong too!

Stay away from this casino - I got banned today

Hi, the most puzzling thing for me is that if you play a game where 3 scatters are supposed to be free spins, they don't care. This is quite unusual and shouldn't be the case. When you play the game in another casino is it ok and you don't have any bugs? 

I recently played the game in - at least I think so - Slotlords and there were no problems. But I know that the problems existed before - because Casinonic gave me credit every now and then - where I could withdraw a maximum of 40 euros - and there were the same problems. That's why it immediately occurred to me yesterday that something was wrong.

At times there were 2 scatters on one reel, but it didn't matter - I thought okay, it was a mistake, only one scatter can land on one reel - that's why I'm not counting the 2nd scatter.

But in principle the problem has been there for a long time. And as I said, if a customer asks me to look at the last game, then I expect that to happen. And not, what does the system say about it? At the moment I'm not interested in what the system says - I'm curious to see if they show you the picture - my account is now blocked so that I never think of depositing money there again

I can imagine this because I would also be personally interested in what could be the mistake. Maybe they could have discussed it with the game provider, at least to see if there is a bug. It gives more credibility if casinos are also interested in players' questions, because in this case it could really just be an error. 

Anyway, there is probably not much you can do with a blocked account. Do you have any idea why they did it?

I had my account blocked there because I don't want to have anything to do with such casinos. It's obvious - when a customer or player points out errors in the game and the casino ignores it - that they don't give a damn about protecting fair play. It was important to me to tell you so that others are more cautious with this casino.

Sure, I think it's always good to share good or bad experiences. So I hope you won't come across another casino like this again.