Casino Infinity - general discussion

If you want to discuss anything related to Casino Infinity, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good evening do we know what is going on with this casino?? I made a request for a withdrawal, they told me they need 3 days from the relevant department because I have played in many casinos, I know they want identification, so I also went to the trouble of opening a request to support but it is not possible, they tell me to identify the account if no error is found, the need from the casino I expect a withdrawal of €500 and another €200 that I will make the request tomorrow as they only allow you one withdrawal to make, who has an idea and can help, let me know guys

Hello. This casino has got a pretty good safety index according to our site.

Usually, the whole withdrawal process can take up to a few days, at times even up to a few weeks, it really depends on the particular casino and payment method chosen. Also, before the withdrawal can be cleared out by the casino, the verification procedure needs to be completed. It is very important step and serious casinos tend to take it very seriously. So have you past the verification yet? Is there a possibility that you still need to maybe send some documents the casino is asking for?

When did you exactly ask for the withdrawal if I may ask?

Waiting for your answer.

Yesterday I requested a withdrawal but they didn't ask me for identification, I know that they will delay me, maybe I'm playing the money that won't happen, I've requested a withdrawal of €500 and I lost €300 that I had left in my casino account as they allowed me 1 withdrawal per day Max and until €500....

I sent support to identify my details from now on but they tell me that it is not necessary, I know this trick as in a few days they will cancel my withdrawal and ask for identification, I will wait a few days again until it is approved in case I play the money but again I say this will not be done by me

It's great you are so determined to leave the balance untouched. A very wise step, if I may add.

I suggest taking a screenshot of your conversation with the casino where they told you the KYC is not needed at this stage. Just in case you later find yourself in the situation you already described, such proof might come in handy.

Speaking about the daily withdrawal limit, could you tell me the sum you are allowed to withdraw? It is not so obvious to me, frankly.

Thank you!

It depends on your Vip level, you can withdraw €500 per day

I see, so the higher the level, the bigger the withdrawal will probably be later. Anyway, let's see how you will do in this case and whether you will get your money. If you have any new information in the context of the withdrawal could you please let us know ? I strongly believe that you will get your money in the end. Fingers crossed. 🤞

Why has the license information disappeared from the casinos owned by Rabidi N.V.?

Hello. I will surely contact our data team to check this out and will let you know as soon I have the information. Thank you.

Hey. So I have got the information from our data team. All the casinos have been checked out as being licensed, but the casinos only display the information to players from certain countries on their websites.

Hope this information helped you somehow.

Yesterday I registered at infinity casino because I saw on a page that it got a license for Greece. I made the first deposit of 30 and chose the 100% first deposit bonus. That is, I had 60 in my account (30+30). I played with the fruits and I finally decided to make a withdrawal to test their reliability. Playing for several hours, I had 110 euros in my account. Because I had to play another 700 euros to fulfill the terms of the bonus, I canceled the bonus to withdraw the rest. However, instead of keeping the 30 and leaving the remaining 80 in my account, they took everything from me. I have played in all the legal companies in Greece and this is the first time this has happened. Guys are suspicious. Avoid them.

Hey, did all your money disappear ? Have you tried to see if they have something like that in the Terms and Conditions regarding bonuses ? Did you ask the support why it happened and you didn't have at least a deposit left ? 

However, in such a case I would say that it is always a good idea not to take the bonus or to finish it in the end to avoid similar situations. Alternatively, before you cancel it, always check in the live chat what happens when you do it.

They claim bonuses and don't give them.

After I complained to them, they gave me bonuses that they don't have in their offers.

You cannot withdraw more than €500 at the VIP1 level.

You're running and they just happen to have technical problems.

But if you ask, their representative will answer you.

In a few words, deposit in seconds, withdrawal with a thousand obstacles to not get them but to play them.

I won't bet a single penny until I get my money.

And since I happen to know you, I will file a complaint with the EEEP to block them. And because they have actually applied to get a license, I will talk to EEEP (I have a friend) so that they can examine in great detail which companies they are going to give a license to.

Hello. I have seen that you already submitted a complaint with our team, where Petronela is awaiting some more information. To reply her, just follow this link, please.

Have you got any updates, perhaps, was the technical issue solved by now?

Why did Infinity Casino's rating remain above average after my complaint remained unresolved with casino mockery??

I hope this isn't the reason:

As I can see, the casino's safety index is going to be lowered soon. It really may be due to your complaint being unresolved.

Please be patient, as it is a whole process and everything needs to be done correctly so our team can set it up. If I'm not mistaken it should be done by wednesday.

There is no need for any acusations here. What do you say?

I was told by Kubo who handled my complaint that the rating would change in seven days and it's been nine. Furthermore, before the casino reopened the complaint, the rating was already below average due to my unresolved complaint.

I wonder why opening the complaint led to an improvement in the rating without the complaint itself being resolved.

This bothered me a lot because I was taken for a ride by the casino whose intentions were not to solve my case but only to improve their reputation.

Kubo was actually right that our system updates every 7 days; I'm not quite sure which day though. So that might be the reason that you couldn't see the change yet.

You can check it now, though, and you will see that it is lower. Your unresolved complaint and other aspects caused, or helped, that to happen. Hopefully, the casino will do its best to improve it now and change a few things there.

I don't think that reopening your complaint would lead to improving the safety index. It may happen when a casino fixes some unfair rules, always pays players as they should, and nevertheless takes responsible gambling seriously.

And I am really sorry that in your case this casino failed to protect you, and I hope that you won't be going through anything similar again.

GOOD MORNING I NEED YOUR HELP IMMEDIATELY. I HAVE A WITHDRAWAL AT infinity CASINO SINCE YESTERDAY AND THEY KEEP CANCELING IT FOR NO REASON. WHAT CAN YOU DO ABOUT THIS?

Did they explain the reason for doing so, though?

Please try to contact the casino support regarding this and let us know the outcome.

We'll be waiting here for your reply, ready to help out if needed.