Casino Empire - general discussion

If you want to discuss anything related to Casino Empire, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good day

I hope you can help me here. I don't like arguing with the casino empire anymore!

Either I don't get an answer or it means it's been forwarded and I haven't heard anything for a long time!

I've been trying to live chat with support@casinoempire.com since May 10, 2022

to solve my problem, have written more than 50 emails 80% is not answered 4 × answer was written and confirmed that I am right. But money will not be refunded. I tried to reach you by phone at contact number +35722 23 23 65, but the phone number is wrong! It says no connection!

1. PROBLEM : IT WAS ABOUT THE 350EUR AMOUNT CHARGED FROM MAY 10TH THEY STILL HAVE NOT REFUNDED ME UP TO DATE. ALTHOUGH YOU HAVE CONFIRMED THAT IT HAS BEEN DOUBLE CHARGED. AND THEY WILL REFUND ME BUT IT'S STILL NOT IN MY ACCOUNT!!!

(I had to send proof 10 times)

It's still not in my account.

2nd issue

1 day later I had my account blocked immediately after the topic of too much debited 350eur because I am addicted to gambling.

They blocked my account at empire casino immediately which i think is nice too.

I wrote support@casinoempire.com casino that they want a list of all transactions because of the double debited 350eur, but casino empire activated my account again without my permission. They blocked me just 3 or 4 days before because of my gambling addiction. After that I gambled all my money around 3000eur.

I politely wrote support@casinoempire.com that they should refund or transfer the money to me. I was informed that gambling addicted customers are strictly forbidden to reactivate their account, especially without my permission. Although I don't want to reactivate my account.

They shouldn't have reactivated my account because I'm addicted to gambling. You knew why.

Again, I would like help from you.

Casino really robbed me on purpose.

Thank you for your help & and support.

With kind regards

Hello Vreni,

I understand you feel mistreated, but I still think that just one complaint is enough.

By submitting three complaints, you only waste your and Complaint Team's time too.

Gambling addiction is a pretty serious matter, so we shall see what we find out about this situation.

Please try to be patient.

If you feel like you need help dealing with the gambling issue, please take a moment and check this:

https://casino.guru/problem-gambling

https://casino.guru/global-self-exclusion-initiative

There is also a particular forum section dedicated especially to Responsible Gambling:

https://casino.guru/forum/responsible-gambling

Hope you'll find those useful.