Casino Barcelona - general discussion (page 2)

I see. I thought an approved transfer was one thing, but if the casino uses a different company or shared services to send the money, it could cause an issue. The transfer may be approved but would not have been carried out further or a mistake could happen. However, I see you know what you're doing and I thank you for the further description.

I still believe that if the need arises, though, mentioning DGOJ may help. But of course it is fully up to you.

How can I mention the DGOJ?

Should I do it now or wait a little while?

To be fair, you stated that the withdrawal was approved on January 8th. Since then you tried many ways to find out a solution and none seemed to work. I understand the casino has been supportive and aims to resolve that too. It is up to you to say how much longer you are prepared to wait patiently.

Once you are convinced that there is nothing else to wait for, I recommend sending the official text provided and including a section about consulting DGOJ if the issue is not resolved within the next "X" days.

It is just an option to consider when things don't progress.

I can't wait any longer, I need my money. Tell me what to do and I'll do it.

Well, I explained the only tip I have during this conversation.

"I recommend sending the official text provided and including a section about consulting DGOJ if the issue is not resolved within the next "X" days."

After that period I would escalate it to the DGOJ.

That's what I'm sending him to the casino for, right?

Yes, I would send it to the casino support email address as a follow-up to the previous email conversation.

I already told them they said they were sorry, that I will receive the money in full, and that they are sorry they are waiting to be reviewed.

Perhaps we'll provide more details in the coming week. For now, I guess it is good that the casino is still somehow responsive, at least.

And if things won't improve, you can always submit a complaint request to my colleagues.