Cashwin Casino - general discussion

If you want to discuss anything related to Cashwin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Cashwin works with strange payment service providers. When payments are made with Mastercard, "Adult Couple Toys" appears on account statements. A big lie, I'd say. Perhaps money laundering? Since I've already escalated the matter with Mastercard myself, I'll write to you here what the outcome is. Another nice thing about Cashwin is that they don't delete the account. Since I haven't won a single time in over a year, I requested that my account be deleted permanently via email and live chat. Unfortunately, it is only blocked for a few days and then you can carry on playing. And last but not least, the website freezes while you're playing. Sometimes 2 scatters appear, the game stops, and after you restart, the scatters are gone. I have already filed a complaint with GGL and Mastercard against illegal online casinos in Germany, since Cashwin is not on the list of approved casinos in Germany.

When I asked my lawyer to provide me with all my data on deposits and withdrawals, I was only sent payments for a maximum of 6 months. The reason given was that I was not a customer before, even though I had been playing there for 3 years.

It is quite strange to chose this description for the payment on the bank statement. That's for sure.

On the other hand, it is quite normal these days that casinos will use some third-party payment provider to complete the payments for them.

It is due to different restrictions, especially in a country where they have strict rules regarding online gambling. Like Germany, right?

That is why it is always better for all the players to only play in casinos with a German license where they are better protected.

Also, when it comes to closing an account at some online casino, usually they do not want to lose their players and that is in most cases the reason why they won't close accounts permanently. It is kind of a business tactic, right?

Whenever there is a valid reason to close the account, as a gambling addiction, we believe that every casino should take it really seriously and close the account permanently.

May I ask the reason you filed a complaint for, though? I actually do not completely understand it, to tell you the truth, because you only said that you wanted to close the account because you were not winning there.

Would it be possible for you to explain it, please, so we can better understand?

Hi! I have requested withdrawals several times and chatted with customer service but it keeps saying the same thing. According to them it takes 72 hours but it has taken longer than that.. I am verified.

Hi, is that the only thing they told you about the withdrawals, that it takes more than 72 hours and nothing more? How long are you waiting then, please? Are these your first withdrawals? 

Please let me know. 

It always takes 72 hours. The trick with cashwin is that if you have multiple withdrawals made on different days, when one is processed, the others are canceled. This is a casino scam.

Hello, thanks for the details.

If I'm not mistaken, the casino pays eventually, is that so? If this isn't the case, I would be willing to recommend a complaint to you.

Hi, is Cashwin down for you too? It was working until 5 PM and then suddenly went down...

I tried to check it out and the casino is working fine for me. Is it still down for you? 🤔

Hello,

I requested a withdrawal of 600 EUR on Sunday.

My account is verified and no bonus was used.

The withdrawal is still pending after more than 72 hours.

Support told me it would be processed but nothing changed.

Please help me resolve this issue.

Thank you.

Hi, sometimes patience is important in these cases.

You made the withdrawal on Sunday so I would wait a few more days. We give casinos 14 days to resolve the withdrawal and if that doesn't work, we will try to help you.

If you are verified, you have not played with the bonus, then it will only be relevant to wait.

If nothing happens within the next week, please get in touch. 🙂