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CandyLand Casino - general discussion

1 year ago by cobra562
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1,849 views 16 replies |
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1 year ago
If you want to discuss anything related to CandyLand Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
1 year ago

Hello i won 578.00 on 11-11-23 and i havent heard anything.I goto live chat and rep says they need my id and utility bill statment.I sent them and still nothing.I won here along time ago and got that payout but they kept most of it for some reason.I cant find any phone # for them.What can i do

cobra562
1 year ago

Hi, did you successfully complete the verification when the casino asked you for ID and utility bill ? I think more than two weeks to wait for the withdrawal is quite a lot.

That's why I would recommend you to file a complaint with us. Just click here. Our team will try to help you. Are you in? 

1 year ago

Yes I did and haven't heard a word. I know I'm not going to play here anymore

cobra562
1 year ago

Obviously a smart decision, if only you had made it sooner:

file

🙁 https://casino.guru/candyland-casino-review

1 year ago

I find it weird that lcb.org has these guys in the top 10 casinos that are good.Not to me

cobra562
1 year ago

I think everybody reviews casinos based on some factors, so maybe you could ask directly there how is it possible that they have such a high rating ? 

Anyway, I think it's clear from the answer that Radka shared that I'd rather avoid this casino. I suppose you will do so too. 😕

12 months ago

I won $500 from candyland casino on Dec.8th my documents verified finally the 19th after sending in so many times. Then the wait 5 to 14 business days.. no other casino I know takes this long! It was easy for them to take my money but hard to pay out..

mevidalooney
12 months ago

Hey there!

I moved your post here to this thread to give you a chance to glimpse at other people's issues and replies.

Simply put, I hope you'll get your money soon. Because the safety index is just far too low for my taste. 🙁

Take a look 👈

One way or another, if you struggle longer, I'd say submitting a free-of-charge complaint might help you.

I expect you're not yet familiar with the Casino Guru Resolution Center, are you? Don't worry, this guide should come in handy: https://casino.guru/complaint-resolution-instructions

What do you think? Is it up to your taste? In my book, it's worth a try.

Let me know what you think, please.


12 months ago

Hey there!

I moved your post here to this thread to give you a chance to glimpse at other people's issues and replies.

Simply put, I hope you'll get your money soon. Because the safety index is just far too low for my taste. 🙁

Take a look 👈

One way or another, if you struggle longer, I'd say submitting a free-of-charge complaint might help you.

I expect you're not yet familiar with the Casino Guru Resolution Center, are you? Don't worry, this guide should come in handy: https://casino.guru/complaint-resolution-instructions

What do you think? Is it up to your taste? In my book, it's worth a try.

Let me know what you think, please.


12 months ago

I'm thinking I will wait out the 14 days that they said it takes to process wich is ridiculous.. then I'll file a complaint . I did read on how to file and the info on what to expect or not.. I know I won this money fair.. they should have no issues.. I was happy to give them my money now they can pay

11 months ago

Ok here's an update, Candyland Casino paid me but only $207 out of $500..I contacted them and brought this to their attention only to be told that they would have to escalate this..

What should I do at this point?

mevidalooney
11 months ago

Frankly, the answer is quite obvious; until these 14 full days run out, I suggest waiting. Well, you got the first part, so I guess it's just a matter of time.


11 months ago

Is it normal for them to make separate payments?

mevidalooney
11 months ago

I'm not sure if you asked for 500, so I don't think it's completely normal. Did the casino give you any reason why they only sent you that amount ? 

However, as Radka said, if they have already sent you some money, we can think positively and I firmly believe that you will get the rest. Be sure to keep us updated.

mevidalooney
6 months ago

They do this on everyone.I got 200.00 outa 745.00 from them.Joke site

5 months ago

Still never got the rest.Im not playing here much anymore.

cobra562
5 months ago

Hey, I saw that you had a complaint about this problem, but in the end you told us to close it. Why did you do that? You didn't want to drag it out and deal with it anymore and you were tired of the whole thing or was it something else ? 

I have a feeling it's been a long time and you probably won't even see the money, which would convince me to never go to a casino like that again. 

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