4 days ago
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Hello, I passed verification 3 WEEKS AGO.
My withdrawal (2634 TRX) has been in processing for 3 WEEKS!!!
I write to their support service almost every day, they answer me that everything is fine, the withdrawal is being processed.
I think it's abnormal that the withdrawal takes THREE WEEKS to process!!!
And all these 3 weeks they tell me that they will pay the money soon...
Здравствуйте, я прошел верификацию УЖЕ 3 НЕДЕЛИ НАЗАД.
Мой вывод (2634 TRX) находится в обработке УЖЕ 3 НЕДЕЛИ!!!
Я Вам почти каждый день пишу им в службу поддержки, они мне отвечаеют, что все нормально, вывод в обработке.
Я считаю это ненормальным, что вывод средств обрабатывается ТРИ НЕДЕЛИ!!!
И все эти 3 недели мне отвечают, что скоро выплатят деньги...
It is quite a long time indeed, so you have done right to submit your complaint.
I could call it unprofessional from the support just to tell you every time that everything is okay, but not give you any further explanation about this delay, though.
Is your account fully verified there?
Please reply to Kristina in your complaint, as she needs some additional information as well.
We'll wait to see what the next step will be from the casino site when they get the notification regarding your case from our team.
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