Caibo Casino - Player's withdrawal is delayed for three weeks.

Hello, I completed the verification process 3 WEEKS AGO.

My withdrawal of 2634 TRX has been processing for 3 WEEKS NOW!!!

I contact customer support almost every day, and they keep telling me everything is fine and the withdrawal is being processed.

I find it unacceptable that the withdrawal has been in process for THREE WEEKS!!!

And for all these 3 weeks, I've been told that the payment will be made soon...

Dear fischersky14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina