Brutal Casino - general discussion

If you want to discuss anything related to Brutal Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have had to open a complaint against this group. Seems like a SCAM.

They verified my documents, approved everything, then locked the account and claimed I breached some random, non specific terms. Have attempted the theft of €2000.

Will keep everyone aware of complaint.

Hey, that sounds pretty sad. 

Did you play with any bonus? Do you have something in mind that could cause account closure and void wins? 

No

So, our team will try to find out everything important.

Hope this case will be resolved fairly. ☘️

Casino didn't even communicate with the complaint.

Hopefully the rating here will reflect this.

As soon as the complaint is closed, the Safety Index will be affected based on the black point awarded to the casino. However, I had hoped for a different conclusion, of course.

In my opinion, we won't see a response.

Complaint closed as casino had no evidence. So just stopped responding. What a shock

Hello, I recall we have been discussing this situation on our regular weekly calls. This is not the only casino that relies on Sumsub and other tools and thus is not, at least in my opinion, capable of its own fair investigation. We always agreed that suspicions and clues provided by the third party were not enough to say that the player actually did something wrong. I think the outcome is not very thriving, but I appreciate you letting the team confront the casino rep through the complaint.

Big Warning to players.

Brutal Casino claiming they are having issues with crypto payments. The chat then behaved as below, calling me a retard!

This is the behaviour of scammers working the chat and running the site BEAWARE!

Hello, I understand the conversation was generally specific in its manner of speaking. Thank you for sharing; I guess it's quite an interesting example indeed.

Please share more about the crypto payments issues you mentioned if you can. The way I understand it, you're waiting for the transfer to go through. I'd love to see you with the money in your wallet.

Thank you for your AI response.

Well, whatever helps you, guess. Take care.