2 years ago
If you want to discuss anything related to Bounty Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
I was very lucky after the fifth deposit, I won a large amount, but with the withdrawal, difficulties began, at first they fooled my head with regular withdrawal cancellations. The operator then explained that I should disable the deposit amount in X1.5 slots. I have completed all the requirements, but my account has received withdrawal limits. The operator requested full verification. After sending all the documents, I am waiting for confirmation of verification dated 12/09/2022.
When asked why they check my documents for a long time, the support chat answers, THE SECURITY SERVICE HAS THE RIGHT TO CHECK DOCUMENTS FOR UNLIMITED TIME.
Now I understand that the administration is able not to pay winnings without violating its own rules. This well-designed fraudulent activity may continue until I lose all my money or pass verification. BUT I DO NOT LOSE HOPE YET, I HOPE BEFORE THE NEW YEAR I WILL RECEIVE MY MONEY.
IF IT DELAYS FOR 2 WEEKS, I WILL MAKE A VIDEO REVIEW ON THIS TOPIC.
Hello,
I'd wait for your complaint to develop further to get some insights first, though the statement saying that:
THE SECURITY SERVICE HAS THE RIGHT TO CHECK DOCUMENTS FOR UNLIMITED TIME - sounds quite out of hand to me.
Kindly give the complaint team some time to go through that, I hope the team will help you.
You know, I was just shocked when I found out that the procedure takes up to 7 days on a first-come, first-served basis, this is regulated in the bounty casino. I found out that in my case this process is carried out on purpose so as not to pay out my winnings. I am sure about that! I am misled and simply shocked by the information that I learned not so long ago.
It turns out that casino customers requested the document verification procedure much later, the process was approved by them. So they answer me on the VK resource. But casino specialists do not want to respond to this remark.
Even though I do not fully understand the second part of your post, I guess that would be good to mention all of this in the complaint, if you have not done that before. 🙏
The team will look into this.
In Russia there is a social network VK, where I communicated with other clients of the bounty casino community, asking the question HOW LONG IS THE VERIFICATION PERIOD. I was answered by several people who are associated with this casino. THERE WAS NO DELAY
As far as I understand they didn't have any delays.
Even in the VK community, one person answered, he created an account in the casino on December 13 and immediately sent the documents for a full check, his documents were checked and verified on December 18. It turns out that the casinos in my case do not want to confirm the verification and not return the money.
Since I submitted the documents on December 9th and am still waiting for a response.
You know, I'm just trying to guess, but they may use the stalling tactic and they hope you eventually lose your winnings during the holiday time. Stay strong, send them everything they request and contact them regarding the verification every few days. I hope that will work out or maybe we'll be able to help since I can see you already submitted a complaint.
Hello there, any progress? I know it's Christmas time, but I want to know how things are going, let me know.
I'm sure someone's going to reply soon to your submitted complaint. Let's see what we can do. Your complaint is the first submitted complaint against this casino on our website so we don't have any previous experience with them when it comes to dealing with complaints.
I'd like to say something comforting, sadly, as Daniel mentioned we have no previous insights, so I guess it's best to wait for the complaint. 🤔
Well, if the rules say that verification is on a first come, first served basis, then you have to wait. You read the rules when registering. Well, not blocked already well. Usually all scammers stupidly block and say that they broke the rules and that's it. And here, just waiting for verification. I wish you patience and I hope everything will be decided in your favor. Do not play for the remainder of the k. This will be an indicator.
Ну если в правилах указано, что верификация в порядке живой очереди, тогда вам нужно ждатью. Вы же читаете правила при регистрации. Ну не заблокировали уже хорошо. Обычно все скамеры тупо блочат и говорят, мол нарушил правила и все тут. А здесь, просто ожидание верификации. Терпения вам желаю и надеюсь все решиться в вашу пользу. Не играйте на остато к. Это будет показателем.
I know they just ignore me. It is unprofitable for them to block me, so as not to light up in a special fraud!
Most likely, they are waiting for me to lose all my money.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.