Boomerang Casino - general discussion

If you want to discuss anything related to Boomerang Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

He often interrupts himself, even the accounts are wrong. The site is unstable. In fact, it doesn't work today. For the rest it is like all the others. The game is handled by an algorithm, even live roulette.

So do I understand it correctly that the casino website doesn't run smoothly for you?

after having deposited and lost around 3,500 euros I had a withdrawal of 900 euros blocked with an absurd request. I don't understand why they want a document on closing my Revolut account. What does it have to do with the documentation of the person's identity? Among other things, I had to explain to him that Revolut opens online and the bank has something to do with it.

In the last few days the service has been improving

The problem was solved thanks to the ability of the staff supporting the players.

Great! Thank you for sharing. What was the problem anyway?

It was an account verification problem that was getting complicated because I had deposited the single-use virtual credit cards of which I no longer had the details. The staff showed me how to retrieve the details of the cards that the financial customer asked me and we solved. Without their advice I would not have made it.

At least you know for the future cases. Casino usually need to verify the payment method you use to make deposits so you should always save info even about the virtual cards 👍

This is supposed to be a casino? It's a joke. For 10 days I have been waiting for the approval of the payment of PLN 13800. The staff all the time write that they have technical problems ... They write everywhere that the boomerang is a scam and you recommend this casino ...

Hello,

I can understand it's an unpleasant situation, but we consider withdrawal within 2 full weeks as an acceptable period even when dealing with a player's complaint.

We have chacked other vital points and evaluated this casino as follows:

In general, this casino possesses a good reputation but the player should be cautious when it comes to revenues (meaning they may have a problem paying a large sum or with payments in general) and unfair terms and conditions.

I do not want to sound impolite, but have you checked this information before playing there, please? 

Do I get it correctly that your withdrawal is now "accepted"?

The 10 days status is pending .... How can you say he has a good reputation when he is having problems with payouts? How did they get a license?

Hello,

it does not necessarily mean that this casino has any problem with payment.

Feel free to submit a complaint and if our complaint team finds something shad and unfair even the overall rating score may drop.

You can see that there is not a single unresolved complaint, meaning that the casino always solves every problem:

Regarding the license, each casino simply chooses the licensing authority, applies for it, and if the casino meets all the legal requirements the deal is struck. The casino can be stripped of its license in case it acts highly unprofessional and unfair, but such an accusation must be brought to the licensing authority and prooved true.

I can't withdraw funds within a few days. write technical problems and also introduced a limit for withdrawal of funds.

Hi, how many days is several days ? We give casinos 14 days to make a withdrawal. I assume that support wrote you that it is due to technical problems. As for the withdrawal limit, what is it, how much can you withdraw, because according to your website it is 500 euros per day. 

I will wait for your answer.

I have requested confirmation of registration and statement from the card account in 30 days???? is it legal??

You have requested, haven't you? Well, why not?

Even casinos ask for banking statements, their range usually depends on the specified time frame through which deposits were made.

Do you perhaps need any help?

Yes, i need help

Fine, I'll do my best to help you.

Can you explain what you seem to need help with, please?

If you are still concerned about the legality, though, consult with a lawyer. According to your previous post, it seems you need to provide a banking statement showing card operations for the last month, I believe I already answered that. I'm also convinced you may hide all transactions not associated with the casino in order to keep your history more private.

Is there perhaps anything else, please?

good afternoon. where you can apply for a complaint. provided the casino extract from the card and the phone bill. they don't. I explained that I can't provide the utility bills. answer killed: give the gas bill.