Bonanzino Casino - general discussion (page 2)

No, I'm still waiting and I can't get any response from the site. Also, I haven't violated any rules. My money has been stuck on the site for 10 days now and I still can't withdraw it.

Live support told me that you only need to verify the address because of the different IP address, so I sent all my documents but still no response.

As far as I can follow your posts, it seems like the casino is actually doing something. Even though I understand you expected the smother process, I also suggest you keep cooperating with the casino. Let's now focus on how the address confirmation ends up. Can you kindly update us with the result once it has been reached, please?

There is no response, live support has been repeating the same things for 10 days.

So, have you sent all the documents requested from the casino in the right format and of good quality?

This is always very important, so your account can be verified.

We usually give casinos 14 full days for the process to be done, so if you see that even after this time period there is nothing done, I would suggest you file a complaint here and our team will intervene in your case.

Here's the link you can do so.

What do you say?

Live support does not even check my messages. What is a site that does not pay 344 dollars doing in Casinoguru?

It is quite possible that live chat does not deal with document verification and there is another department for that. Maybe I would try to write an email. 

Romi also gave you help in the form of a complaint if you don't know what to do anymore, your situation has gone on for more than 2 weeks and nothing is happening.

Wouldn't you at least like to try?🤔