Bonanzino Casino - general discussion (page 2)

No, I'm still waiting and I can't get any response from the site. Also, I haven't violated any rules. My money has been stuck on the site for 10 days now and I still can't withdraw it.

Live support told me that you only need to verify the address because of the different IP address, so I sent all my documents but still no response.

As far as I can follow your posts, it seems like the casino is actually doing something. Even though I understand you expected the smother process, I also suggest you keep cooperating with the casino. Let's now focus on how the address confirmation ends up. Can you kindly update us with the result once it has been reached, please?

There is no response, live support has been repeating the same things for 10 days.

So, have you sent all the documents requested from the casino in the right format and of good quality?

This is always very important, so your account can be verified.

We usually give casinos 14 full days for the process to be done, so if you see that even after this time period there is nothing done, I would suggest you file a complaint here and our team will intervene in your case.

Here's the link you can do so.

What do you say?

Live support does not even check my messages. What is a site that does not pay 344 dollars doing in Casinoguru?

It is quite possible that live chat does not deal with document verification and there is another department for that. Maybe I would try to write an email. 

Romi also gave you help in the form of a complaint if you don't know what to do anymore, your situation has gone on for more than 2 weeks and nothing is happening.

Wouldn't you at least like to try?🤔

I have been waiting for withdrawals since 12/15/24. The experience was pretty good, the first withdrawals were fast but these ones I requested have been going on for a month and a half now. They only have a chat to communicate and in it they only respond that the finance team is working on the requests, which are a bit delayed.

Lately they don't even answer the chat. Can someone help me with withdrawals? If the same thing happened to someone, how could they solve the problem?

Hopefully our team will be able to help with your complaint you have submitted, even though this casino usually doesn't respond to us and ignores us, unfortunately.🤷‍♀️

I will surely keep my fingers crossed, though.🤞

May I ask when was the last time you were able to withdraw your winnings?

Of course, the last time I was able to withdraw profits was on 8/12/24, it took longer than indicated on their page, it took 15 days and supposedly it was within 24 hours. Previously I had managed to withdraw and within 48 hours I had the withdrawals in my account.

The last withdrawals I requested told me that they had delays with payments and that I was in a queue. And it has been like this since 12/15/24

Thank you for this information.

Now, hopefully, you will receive your winnings soon. And then you should maybe think about playing there again.

What do you reckon?

Seeing and considering the situations and mistreatments, I will surely cancel my account.

I highly doubt I will receive anything as I try to log into my account and can't even get into the casino page. Total scam

Let's try to think in a positive way for now. I still hope you will receive your winnings.🤞

It was a complete scam. The casino page has disappeared, and so have the funds and everything. A scam in every sense of the word.

I have been searching and only find that the casino has closed. The company that it belongs to is Crackerjack Entertainment NV and nothing appears. Every casino that I find belonging to that company does not work. Unfortunately, they have robbed all of us who have been waiting for withdrawals from that company. I know that nothing can be done but if there was some regulatory body that could be reported to, I think that more than one user would do so.

Our data team got the information that this casino has indeed closed. We have already included it in our review. so everyone is informed.

I am not sure now how our complaint team will continue to resolve your case, though. It is because we are not sure they will be willing to communicate with us, you know.

Let's hope for the best, of course.🤞

Thank you very much. We hope that the theft committed by this company can be resolved and solved.

I hope for the good resolution too but let's get not ahead of ourselves.

Good luck and fingers crossed. ☘️🤞