Bonanzino Casino - general discussion

If you want to discuss anything related to Bonanzino Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I made a withdrawal and I haven't received anything, my funds are still in my account, it's just pending and the support doesn't answer, I've been waiting for an answer for more than an hour but they don't answer at all, I need an answer or at least a satisfaction, I sent an e-mail to the support with no return, wow I'm very disappointed.

May I ask if there is any update on your situation now? Were you able to get some answers?

No, I haven't even received my money, no reply.

I found out, after checking all the rules, that the withdrawal of the no deposit bonus can't be more than 20.00USD and I had made a withdrawal of 29.00USD so I wouldn't get it anyway, so I canceled it and made another one again, waiting to receive it. Let's see if I can get it now.

That's quite a bit I would say but I know that max cashout is often applied to no deposit bonuses. So let's see if the casino will pay you or at least reply to you, because if they ignore you that would be the first red flag for me. If nothing happens, please let me know.

Wow. We spend our time, we spend our money and we get treated like this. I don't think I'm going to get paid, because I've had no response from the casino. They haven't replied to my email sent on Friday, and that's it. Unfortunately, it's a dirty platform, a total waste of time.

They don't answer

If nothing moves forward, you have a complaint and our team will try to help you. All is not lost, although I understand and it would be important for me to get a response from the casino. 

We'll see what happens next. For now, we will have to wait.😕

No progress, I've only been trying to withdraw for five days, but to no avail

Yes, and since you have a complaint as I have already announced you will have to be patient, because we give the casinos 14 days to sort out everything that is necessary around the withdrawal. If they continue to ignore you and you don't get the money, we will try to do what we can to help. 

I'll keep my fingers crossed.🤞

14 days is a bitch, my goodness.

ai

In the same way that I came to complain, I come to tell you that I was able to receive the amount correctly. They took their time but they did everything correctly!

Well, after all.

Sometimes it's good to be patient and think about what you write, because the processing of the withdrawal is not an immediate matter in certain situations. You finally got the money and I can see that you're happy even if it took some time.

Do you think that if you already know what time it is to get your money you will still play here or not?

I am also unable to withdraw money from this casino.

I have contacted support but they continue to ignore me.

I have filed a complaint, but with 2 days left the complaint will be closed as unresolved.

I would like to know why Casino Guru has allowed this site to be featured on the homepage and what its purpose is.

This is the most unreasonable site I have ever played on.

No matter how many inquiries I make, there is no response...

Live support, email inquiries, no response at all.

Well, I'm sorry for the situation you've gotten yourself into. The casino certainly shouldn't ignore a player in that situation, and it would be best if they didn't ignore us either. 

As for the banner, the casino must have downloaded it from the internet and it says that players have to leave a review, which we are not responsible for.

I would be sad and frustrated too, but I don't know if more could be done.😕

Sadly, Bonanzino was unable to contact the claimant and the matter remained unresolved.

Anyone playing at this casino should be careful.

There is no way to contact the casino and the chances of a successful withdrawal are slim

Yes, I saw the complaint and the casino also received black points based on which the safety index was reduced. I know that it will not return the money but as long as the casino does not communicate with us, we can't do more.

It is probably time to move somewhere else and I would recommend that everyone be careful with newer casinos and maybe give them some time until they are verified by players.

I deposited my credit card and provided 500 dollars. I converted my money once and requested a withdrawal of 344 dollars, 4 days later they asked for documents for verification, I submitted them and no response was given. The fraudulent site does not pay your money, they say I am cheating because I accessed the site using VPN.

May I ask you if the situation remains the same or were you successfully verified by the casino now?

Have they informed you by email that you broke the rules like that? Do I understand correctly?